Contentsquare
Contentsquare

SDR Manager

Job summary
Permanent contract
New York
Salary: Not specified
No remote work
Experience: > 5 years
Skills & expertise
Generated content
Communication skills
Linkedin sales navigator
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Contentsquare
Contentsquare

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Questions and answers about the job

The position

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

 We are seeking a dynamic and results-oriented SDR Manager to lead and grow our Sales Development Representative (SDR) team. This role will focus on driving pipeline generation for both the Mid-Market and Enterprise segments, covering Inbound and Outbound strategies. The ideal candidate will have a strong track record in sales development leadership, a passion for coaching and mentoring teams, and expertise in developing strategies that maximize team efficiency and output.

What you'll do

  • Recruit, train, and manage a high-performing SDR team, ensuring alignment with Contentsquare’s core values and goals.
  • Foster a culture of collaboration, accountability, and continuous learning to drive team success.
  • Conduct regular coaching sessions to develop SDR skills in prospecting, objection handling, and qualification.
  • Design and implement SDR strategies tailored to the unique needs of the Mid-Market and Enterprise segments.
  • Balance focus between Inbound lead conversion and Outbound prospecting campaigns to generate a healthy and predictable pipeline.
  • Work closely with marketing to optimize lead scoring, routing, and conversion metrics for inbound efforts.
  • Partner with sales leaders to identify target accounts and craft outreach strategies for outbound campaigns.
  • Define and track key performance indicators (KPIs) for the SDR team, including activity levels, conversion rates, and pipeline contributions.
  • Regularly analyze performance data to identify trends, gaps, and opportunities for improvement.
  • Present team performance and strategic insights to leadership, aligning on growth opportunities and resource needs.
  • Act as a bridge between SDRs, marketing, and sales to ensure a seamless lead-to-opportunity process.
  • Collaborate with marketing on content, messaging, and campaign strategies to support SDR outreach.
  • Partner with sales leaders to ensure a smooth handoff process from SDRs to Account Executives, driving pipeline velocity.
  • Evaluate and enhance SDR workflows, leveraging tools like Salesforce, Outreach, LinkedIn Sales Navigator, and other sales enablement technologies.
  • Continuously refine playbooks and processes to improve team productivity and effectiveness.

    • What you’ll need to succeed

  • Experience: 5+ years in sales development, with 2+ years in a leadership role, preferably managing teams focused on both Mid-Market and Enterprise segments.
  • Proven Success: Demonstrated ability to scale SDR teams and achieve ambitious pipeline goals across inbound and outbound strategies.
  • Leadership Skills: Strong coaching, motivational, and team-building capabilities with a track record of developing high-performing SDRs.
  • Strategic Thinking: Ability to design and execute tailored strategies for distinct market segments and sales motions.
  • Data-Driven: Strong analytical skills, with the ability to leverage data to drive decisions and optimize performance.
  • Communication: Exceptional written and verbal communication skills, with the ability to inspire and align teams.
  • Tech Savvy: Proficiency with CRM and sales enablement tools such as Salesforce, Outreach, Gong, and similar platforms.
  • Education: Bachelor’s degree in business, marketing, or a related field (preferred but not required).

    • Why you should join Contentsquare

    We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

    Here are a few we want to highlight:

    - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

    - Work flexibility: hybrid and remote work policies

    - Generous paid time-off policy (every location is different)

    - Immediate eligibility for birthing and non-birthing parental leave

    - Wellbeing and Home Office allowances

    - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

    - Every full-time employee receives stock options, allowing them to share in the company’s success

    - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

    - And more benefits tailored to each country

    We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant

    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

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