Contentsquare
Contentsquare

Talent Operations Manager

Permanent contract
London
Salary: Not specified
A few days at home
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Contentsquare
Contentsquare

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The position

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

The Manager of Talent Operations will be responsible for the governance, execution, and continuous improvement of global recruitment programs, processes, tools, and systems. They will lead the planning, implementation, and optimization of recruiting technologies and initiatives to ensure efficiency, scalability, and alignment with Contentsquare’s business needs. Their focus will be on driving simplicity, automation, and a seamless hiring process that results in attracting and securing top talent. This role will report to the Sr. Director of Global Talent Acquisition and will be instrumental in enhancing operational efficiencies, improving business processes, and ensuring the effective adoption of recruiting tools and systems. The ideal candidate will have a strong track record of building relationships with stakeholders, influencing and leading teams across a matrixed organization, and driving continuous improvement and innovation in talent acquisition operations. 

What you’ll do

  • Leadership & Strategy
  • Manage a small team of operational experts(s); removing day-to-day blockers, assessing performance, and managing individual growth.
  • Develop the annual roadmap for the Talent Operations Center of Excellence.
  • Contribute to the creation of the overall Talent Acquisition Strategy.
  • Advocate for new initiatives using research, data, and business metrics to derive insights and shape recommendations.
  • Manage Recruitment Technologies & Vendor Relationships 
  • Oversee all TA systems and tools (Lever, Workday, HireRight, Monte Carlo, etc.). Implement new solutions as needed, optimize existing systems, and drive adoption.
  • Own vendor management, procurement, and communication.
  • Drive Operational Excellence & Process Improvement 
  • Lead cross-functional projects to enhance recruiting operations, streamline processes, and ensure cost-effective, scalable recruitment solutions. Identify inefficiencies and develop creative solutions with the team.
  • Data Integrity, Reporting & Insights 
  • Ensure data accuracy, track key hiring metrics, analyze trends, and report on recruitment program success to leadership. 
  • Provide oversight for data integrity and develop insights to inform business decisions.
  • Recruitment Programs & Talent Brand
  • Collaborate with the TA team to enhance recruitment programs, including employee referrals, events, inclusive hiring, and employer branding. Partner with Marketing, Employee Engagement, and DEI to strengthen Contentsquare’s employer brand and outreach.
  • Policy & Compliance Management Develop, implement, document, and enforce TA and People policies, ensuring adherence to best practices. Oversee the background check program, processes, and vendor engagement.
  • Stakeholder & Partner Collaboration 
  • Build strong relationships with internal stakeholders, external partners, and vendors to ensure alignment with business needs. 
  • Provide ongoing support for recruiters and hiring teams to optimize the candidate experience.
  • Collaborate with the broader People team on special projects, as needed.

    • What you’ll need to succeed

  • 3+ years of recruitment or HR project management experience ideally in a complex global environment; experience collaborating across multiple countries is preferred
  • 1+ years of people management experience
  • A strong track record of successful project execution in a fast-paced environment and strong project management skills, with the ability to independently own multiple projects at once, prioritize and delegate effectively
  • Consistent track record for identifying and launching process improvements
  • Passion for talent systems and tools, as well as previous experience implementing new systems
  • Ability to quickly build strong relationships with senior stakeholders and to effectively influence others and manage conflict
  • Previous experience managing third-party vendors and using strong negotiation skills
  • Handles spontaneous change and new scenarios well, able to tackle challenges with grace, thoughtfulness, and authority
  • Extensive knowledge of, and experience with Lever; familiarity with an HRIS (ideally Workday)Advanced Google Workspace skills, especially Google Slides to build presentation decks, as well as expertise in MS Office Excel to analyze, cleanse, and otherwise manage data (ie, functions, formulas, and pivot tables)
  • Knowledge and effective usage of project and knowledge management methodologies, processes, and software/tools (e.g., monday.com, Smartsheets, Confluence, Trello, Asana, etc.)Project management certification a plus

    • Why you should join Contentsquare

    We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

    Here are a few we want to highlight:

    - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

    - Work flexibility: hybrid and remote work policies

    - Generous paid time-off policy (every location is different)

    - Immediate eligibility for birthing and non-birthing parental leave

    - Wellbeing and Home Office allowances

    - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

    - Every full-time employee receives stock options, allowing them to share in the company’s success

    - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

    - And more benefits tailored to each country

    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

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