Senior Customer Success Manager - FR (All genders)

Permanent contract
Paris
Salary: Not specified
Unknown
Experience: > 4 years
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Dailymotion SA
Dailymotion SA

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Questions and answers about the job

The position

Job description

Serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention. Your scope will include, but is not limited to, the following:

  • Respond to RFPs and client inquiries working closely with Sales directors, AdOps and Marketing teams
  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
  • Conduct in-depth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
  • Collaborate with AdOps team to secure campaign delivery
  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions
Additional Information

What we offer you:

• Additional opportunities as we grow and learn together.

• Join our open, collaborative culture.

• Exciting, dynamic projects to work on.

• Flexibility.

For the France offices 

  • 🏡Hybrid Work Framework Flexible
  • 🍼  Paternity leave or Coparental leave extended 

    🕶️  Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…) 

  • 🚀  Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
  • 🏥  High-end Health Insurance and Personal Services Vouchers (CESU)
  • ⛱️  Paid Time off – RTT and Saving time plan (CET)
  • ✅  Meal Vouchers – Public Transport and Bike refund 
  • 🎡 European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount) 

🔍Want to learn more about us: 


Preferred experience

  • A first experience in digital advertising and client facing roles is required
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including advanced knowledge of MS suite
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team

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