Today, the Dalma Tribe is composed of over 50 employees in France and Germany. Our teams are made up of talented individuals with diverse backgrounds and profiles, but united around shared values that form the foundations of our corporate culture:
Ambition
Radical Candor
Trust and accountability
Humility
Optimism
And of course, a strong desire to improve the well-being of cats and dogs and their parents.
Care Team
31.0%
Revenue Team
22.0%
Tech & Product
21.0%
Ops & Data & Insurance
14.0%
HR & Legal & Finance
12.0%
on average
Since our founding, we have made customer experience our top priority. To support our policyholders every day, our Care team is structured around two complementary pillars:
Customer Support Team: dedicated to answering all questions and requests from our clients. They guide them through our services, assist with their processes, and ensure a smooth, human, and reassuring experience.
Customer Claim Team: responsible for handling veterinary expense reimbursement requests. Their mission is to review each case with rigor and expertise, ensuring coverage is processed within 48 hours.
Both teams share the same values: animal health expertise, service mindset, empathy, and high standards. It’s thanks to these teams that we can provide our clients with reliable, attentive, and responsive support when they need it most.
At Dalma, we believe that it is through innovative features and an optimal user experience on our app, as well as efficient internal processes, that we will become the reference in animal health care.
This is why our Tech and Product teams work hand in hand to develop the best features for our customers.
The Tech team is made up of Frontend and Backend developers, Data Engineers and Solution Architects, in charge of our serverless infrastructure. The Product team includes Product Managers and Product Designers.
If you're curious, like to find solutions to every problem, and are a tech enthusiast, this is the team for you!
💙 B2C Team
Responsible for acquisition and growth among pet parents. This team identifies and leverages the most effective acquisition channels, generates leads, and tests innovative strategies to drive growth.
🤝 B2B Team
Focuses on building relationships with professionals and partners to maximize Dalma’s impact in the sector and open new business opportunities.
📞 Sales Team
Manages prospect follow-up and conversion, turning marketing efforts into actual sales while strengthening client relationships.
✨ Brand Team
Enhances Dalma’s image and brand awareness. They create engaging content, manage social media, collaborate with influencers, and develop creative campaigns, ensuring brand consistency across all channels.
These teams work hand in hand to drive growth, develop business relationships, and make Dalma shine.
The support teams are like the superheroes of a company: they help and support all the other teams :
The HR team is dedicated to Dalma's employees. It is responsible for recruiting the best talent and ensuring their well-being and development, by creating an inclusive, caring, and stimulating environment.
The Finance team is responsible for the company's accounts. It plans the budget and carries out financial reporting and accounting to achieve the company's strategic objectives. It establishes and manages all financial indicators and ensures that we meet our financial and tax obligations.
Finally, the Legal team ensures the company’s legal compliance, making sure all our activities adhere to current laws. They also provide expertise to other departments as needed, helping with contract drafting or managing potential disputes.
The Ops & Data & Insurance teams work together to make our model increasingly efficient and scalable.
Ops optimizes our processes and automates claims to improve the customer experience, reduce costs, and support growth.
The Insurance team secures our business by managing risks, compliance, and exchanges with our insurance partners.
Finally, the Analytics & Data team transforms data into decisions by analyzing performance and promoting a data-driven culture within the company.
