Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

About the Role: 

To support our growth, Diabolocom is looking for an AI Presales Engineer to join our high-impact team. It's a strategic position at the intersection of AI innovation, client strategy, and technical excellence. As a key player at the core of our selling process, you’ll collaborate closely with our sales, product, and engineering teams to shape the future of customer experiences and showcase the transformative power of AI-driven contact center solutions.

At Diabolocom, you will:

-Understand client challenges and craft tailored solutions using our AI and omnichannel contact center capabilities

-Collaborate with Sales to drive strategic accounts and win new business

-Present solutions to C-level executives — both technically and commercially compelling

-Respond to RFQs/RFPs and produce impactful written materials that highlight our value proposition

-Design integrations into CRM, telephony, and third-party platforms (Salesforce, Microsoft, Zendesk, etc.)

-Feed strategic insight back to Product to help shape future innovation

-Create AI-powered demo journeys to showcase our unique capabilities

What we are looking for: 

-Engineering Degree

-3+ years of Presales experience in SaaS, telecom, or cloud solutions

-Fluency in French and English and storytelling skills

-Excellent communication and interpersonal skills

-Comfortable with APIs, technical architectures, cloud-based platforms

What’s in it for you: 

-Deep immersion in the AI and SaaS ecosystem

-Work in a multinational environment (Europe, US, Brazil, UAE)

-Play a pivotal role in scaling a fast-growing company

-Cross-functional collaboration with Product, Sales, Engineering and Leadership

-High visibility with C-level clients and major strategic projects

-Fun, collaborative culture with regular team events, barbecues, and offsites

-A chance to truly make an impact with cutting-edge technology

Recruitment process:

-Visio with a Talent Acquisition Manager

-Visio with Issam, our Head of Presales

-On-site interview with Issam, Frédéric ( our CEO), alongside the Sales team 

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.