Customer Success Manager | Madrid

Permanent contract
Madrid
Salary: Not specified
Occasional remote

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Questions and answers about the job

The position

Job description

Your Responsabilities and Impact

  • Manage a client portfolio of media agencies and trading desks
  1. Organise training sessions and regular meetings with agency account managers to build momentum and generate as many briefs as possible.

  2. Be the preferred contact for agencies and be highly responsive in dealing with their requests.

  3. Helping agencies promote programmatic DOOH to their clients.

  • Create media plan recommendations:
  1. Be a driving force in developing the media plan to best match the customer’s target audience.

  2. Identify new opportunities to accelerate business and our network.

  3. Structure simple use cases and draw up the best strategic recommendations for media, creative and measurement.

  4. Maintain a recurring pipeline of campaigns in our DSP.

  • Manage or supervise campaigns, anticipate and identify potential broadcasting obstacles.

  • Work closely with the technical team to maintain a high level of satisfaction.


Preferred experience

Skills & Experience

  • You have been awarded a bachelor’s degree at minimum, a master’s degree is preferred.

  • You are a native Spanish speaker and are fluent in English. You are able to conduct sales meetings in at least 2 or 3 languages.

  • You have a thorough knowledge of the media environment, with a number of successful experiences in advertising agencies or exchanges (DSP/SSP).

  • The Programmatic holds no secrets to you; knowledge of DOOH would be a plus.

  • You have a particular affinity for complex media systems, but are also keen to make them easy to understand.

  • You like to find the best solution for your customer, your driving force is customer satisfaction.

  • You are able to work independently and are rigorous and organised.

Location

  • Madrid

  • Remote Policy: 4 days in the office and 1 day Remote


Recruitment process

Hiring Process

We propose a short (2 weeks) process in 4 steps:

  • 30min : Google Meet interview with Pierre (Head of CSM)

  • 30min: Use case exercise + LIVE Pitch

  • 1 hour: Discussion with 2 future colleagues

  • 30 mn: Meeting with Laure (Founder and CEO)

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