About Dust

We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.

We are at an exciting stage of our journey. We‘ve raised our Series A, expanded in the US, and hit the $1m and $2m ARR milestones in 2024; we aim to x5 our growth by the end of 2025.

Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping, and doesn’t take itself too seriously while doing so.

This role

We're looking for a Customer Education & Support Manager who can help our users unlock the full potential of the Dust platform while fostering a vibrant, company-owned community. This position combines elements of customer support, community support, and education content creation, including work on an e-learning platform. The ideal candidate will be passionate about helping users — across various industries and roles — create content and maximize the potential of our platform.

Responsibilities

• Support Operations & Scale: Design and implement scalable support processes including ticket management workflows and SLAs, while building and maintaining internal knowledge bases to enable efficient support delivery while maximizing high customer satisfaction as the organization grows.

• Technical and Community Support: Provide timely and accurate support to users, troubleshooting issues and guiding them to optimal solutions based on a deep understanding of Large Language Models, the Dust platform and common use cases.

• Education: Create high-quality, engaging content that helps users understand and fully leverage the platform. This includes identifying content needs, helping write guides and building our e-learning platform from scratch.

• Product Feedback Loop: Participate in our collective effort to gather and analyze user feedback to identify pain points and suggest improvements to the product team.

• Community Support: Work with the Business Operations, Success, and Marketing teams to support our Community.

Requirements

• Proven experience in customer support or education content management.

• Curiosity and willingness to dive deep into technical concepts, even without a technical background. Adaptability and eagerness to learn in a fast-paced startup environment.

• Ability to empathize with users, to care to help them and translate their needs into actionable solutions.

• Ability to represent Dust’s brand voice and values across customer-facing activities and content creation efforts.

• A knack for content creation, particularly in writing clear documentation, building learning courses and/or producing instructional videos.

• Collaborative mindset and working style.

• Ability to balance user advocacy with company objectives.

• Must be a European resident and have work authorization.

• We're building the team with and in-person culture and prioritise candidates who can work from our office in Paris.

You should still consider applying, even if you don’t strictly meet all the requirements above. It’s alright to have a less expected profile or background, as long as you have the desire and determination to bring it in the service of our users. Please send your application and resume in English.

Location

We're building our team with an in-person culture at our offices in Paris and San Francisco, prioritizing the magic that happens when talented people work closely together.

Why Dust

We're not building yet another enterprise SaaS tool. We’re creating an AI OS that will fundamentally change how companies operate. We believe existing AI models are powerful enough to have a tremendous impact on the world (and will keep getting better) – the key is building the infrastructure so that they have context and explore the best interfaces for humans to interact with them.

We have the unique opportunity to explore and shape the way humans interact with machines while working on a product we use ourselves every day.

If you're excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we'd love to talk.

👋 Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist.

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Learn how we think and work.

• Our product constitution a story about our mission

• Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024

• LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024