About Us

Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely archive critical transactions.

In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).

Today, more than 400 experts and passionate professionals, based in Paris, Barcelona, Valencia, and Madrid, are working every day towards our shared success.

Context Overview 🔎

At Signaturit Group, our mission is to simplify and secure our clients’ digital journeys. We automate and secure critical client interactions such as onboarding, customer verification, and contract signing. As part of a scale-up in the RegTech space, we develop SaaS solutions specialized in digital identity security, electronic signatures, and fraud prevention. Our platforms enables businesses to enhance their client experience with solutions in:

• Electronic Signature: digitization and automation of signing processes
• KYC & ID Verification: online identity and document verification with AI and machine learning
• Managing customer requests
•  Focusing on Service Level Agreement mentioned in our customer contracts
• Tracking platform activity
• Analyzing error/warning logs sent by the platform
• Analyzing and reporting on support activity: You will analyze incidents and propose sustainable solutions
• Improving the service
• Being responsible for the quality of responses to customers, generating as many responses as possible to satisfaction surveys
• Documentation: take part in the development of Helpdesk articles, procedures and operating methods
• 3 years' higher education diploma in IT
• Similar successful experience (+ 2 years’ experience) as a user support technician
  with a software provider in SaaS industry
• Familiar with ticketing tools: Zendesk/Jira,
• Knowledge of HTML and SQL is a plus
• Ability to analyze logs
• Experience with Windows and Office 365 technologies
• A strong personal sense of organization, sense of service and excellent collaborative skills
• English is required, Spanish is a plus
• HR Discovery Call (45 min)
• 1st interview with our business (direct report)
• Business case
• 2nd interview with our business & business case feedback
• Reference check
• 📆 34 days paid vacation
• 👩🏽‍💻 Hybrid teleworking
• ⏰ Flexible working hours
• 🏥 Healthcare 
• 🍽️ Restaurant card
• 🚅Sustainable Mobility Package