ETS EMEA
ETS EMEA

Primary Test Center Administrator (TCA)

Permanent contract
Riyadh
Salary: Not specified
Starting date: January 05, 2025
No remote work
Experience: > 6 months
Education: No Diploma

ETS EMEA
ETS EMEA

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Questions and answers about the job

The position

Job description

Main Duties:

Under the supervision of the Test Center Manager, you will be responsible for managing test sessions (TOEFL, GRE, TOEIC etc..) in our new computer lab in Riyadh, ensuring operational efficiency and excellent customer experience. You will uphold the highest standards of security and quality during test administration.

Your main responsibilities will be:

  • Schedule test sessions with the Test Center Manager.

  • Ensure that the names of all TCAs and proctors are registered on the test center’s Personnel page in the Test Center Portal.

  • Instruct TCAs and proctors about their specific duties and responsibilities and ensure that they understand and can apply the prescribed test administration, security and technical procedures.

  • Use secure check-in procedures for test takers. Check identification before admitting each test taker to the testing room.

  • Administer every examination in strict compliance with established procedures and guidelines.

  • Monitor test takers throughout sessions to ensure adherence to security and behavioral standards, while providing high-quality customer service.

  • Perform a readiness check several days before each scheduled test administration.

  • Maintain the security and integrity of the test center.

  • Write and submit Center Problem Reports (CPRs) as necessary.

  • Coordinate activities with proctors to ensure seamless operations.

This is a full time position based in Riyadh.

Why ETS EMEA ?

  • Join an international company with a meaningful mission, leader in the language assessment industry

  • Be part of a multicultural & very open-minded Team

  • Lots of possibilities to grow in many regions of the world and in a fast-paced environment

  • A strong culture encouraging initiatives, based on trust, teamwork and ownership

Preferred experience

Skills

  • Proven experience in assessment, test administration, or a similar field

  • Strong customer service orientation and problem-solving skills

Languages required

  • Fluency in English and Arabic, with strong written and verbal communication skills.

Recruitment process

  • Interview with the HR Team

  • Interview with the Manager

  • Check references

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