Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Team

Our accounting team is growing, and we are deeply committed to fostering a supportive and collaborative environment. This is an exciting opportunity for a motivated, detail-oriented professional to join a high-performing team and make a meaningful impact.

About the Role

As a Senior Accountant, you will be pivotal in managing our financial operations. You will maintain accurate financial records, oversee accounts payable, company credit cards, and international payroll accounting, and analyze financial metrics to support strategic decision-making.

What You'll Do

• Bookkeeping duties

  • Maintain NetSuite and the other accounting tools in our financial tech stack.

  • Oversee A/P: Detail-oriented, able to seek out inconsistencies in billing and inefficiencies.

  • Over see Payroll entries for international entities.

• Other accounting duties

  • Lead the month, quarter, and year-end close processes, conduct ad-hoc analyses, prepare financial statements, and conduct reconciliations to drive strategic decision-making

  • Review and verify the accuracy, completeness, and consistency of reported data

  • Assist in the preparation of monthly and quarterly reporting information for management and finance teams

  • Establish and implement company-wide accounting policies

  • Excellent verbal and written skills to succinctly convey information to executive leadership

  • Assist in documenting internal processes/controls as well as developing improvements as appropriate

Who You Are

• 6+ years of relevant experience. SaaS accounting preferred

• Ability to build and lead strong teams

• Big 4 accounting experience (Nice to have)

• A degree in accounting from a four-year college

• Proficiency with accrual accounting

• Proficiency in NetSuite, advanced Excel skills required, Tipalti, TripActions

• Audit experience is not required, but is highly desired

Nice to have:

• Big four accounting experience

• Previous experience at a fast-paced SAAS or start-up company

• CPA (or plans to obtain one)

• Proficiency with Tipalti and/or Netsuite

Perks & Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ Monthly lunch stipend of $300

• 🏥 Health insurance with up to 100% of premiums paid for employees - Anthem explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: $106K - $117K