Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the team

Join the Conversation AI team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.

As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.

What You’ll Do

• Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.

• Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.

• Collaborate across teams to integrate AI-driven features into our customer support ecosystem.

• Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions

• Contribute to strategic decision-making on system design, best practices, and long-term scalability.

• Mentor junior engineers and help shape the engineering culture at Gorgias.

Who You Are

• 8+ years of experience building and maintaining scalable web applications.

• Deep expertise in system design, microservices, and cloud-native architectures.

• Strong experience in TypeScript, Node.js, React, and cloud computing platform

• Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).

• Proven ownership over large-scale projects, from design to deployment.

• Experience working in a cross-functional, product-focused team.

Why Join Us?

• High-impact role: Drive the architecture and performance of a mission-critical AI platform.

• Technical ownership: Influence decisions on scalability, reliability, and monitoring.

• Fast-growing company: Gorgias is scaling rapidly, providing opportunities for career growth.

Company Benefits and Perks

• 🏖️ 5-week vacation

• 🤕 Paid sick leave

• 🧸 Paid parental leave

• 💻 MacBook Pro

• 🏥 We provide private health insurance

• 🍽️ Monthly lunch stipend of $300 gross added to your salary

• 💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)

• 📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: €83.3K - €101.4K