Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Team

You'll be joining our dynamic Automate team, a cross-functional group dedicated to revolutionizing customer support in the ecommerce space. Our mission is to seamlessly automate interactions between merchants and shoppers, creating effortless experiences for both sides. The Automate team consists of talented Software Engineers, Machine Learning Engineers, Product Managers, and Designers, all working collaboratively to push the boundaries of AI-driven customer support. Our primary focus is developing and refining an innovative AI Agent capable of automatically answering customer requests with accuracy and efficiency.

What You’ll Do

• Enhance and expand the functionality of the chat - we have a clear vision for the future of our product and there’s a lot to build!

• Explore and implement performance improvements.

• Work with other teams to help embed the products they develop inside the chat.

• Collaborate with other engineers, sometimes from other teams, in order to take the right technical decisions. You will insist on high standards and will instrument code with logging and unit tests, and configure monitors and alarms for the important production functionalities.

• You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify. You will provide technical consultation and brainstorm alternative ideas. You will break down project requirements into actual tasks and estimate effort.

Who You Are

• 6+ years of experience working with React and Node.js

• At least one professional experience working with Python

• You’ve demonstrated ownership in previous roles/ projects

• You’ve worked in a team environment

Nice to Have

• Experience with TypeScript

• Experience with WebSocket

• Experience working on live chat features or products is a big plus!

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Join us! Resistance is futile!

You’ll fit right in if you care about working on applications that put the customers’ needs first. At Gorgias, we work hard so our customers have an easier job! We like working with people who “get stuff done” and are confident about pushing their code to production many times a day. You love to tear down roadblocks alongside a collaborative team. You’re also one of those people who cares about becoming a better engineer and human every day. Learning never stops; we help each other get better! If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!