Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Teams

Convert

Convert is Gorgias’ suite of revenue optimization products that help our Merchants increase their conversion rate, grow AOVs, and reduce bounce rate. We’ve repeatedly proven that with Convert, Merchants can increase their GMV and provide every shopper with a personalized shopping experience.

CRM Growth

The Growth team is working towards PLG (product-led growth) in order to help our products sell each other, and allow for true self-serve customer journey (with flexible trials, billing cadences and more).

On top of that, growth team maintains Gorgias billing, from billing and usage pages to in-app paywalls, to data pipelines reporting usage to our invoicing system.

CRM Developer Relations

The DevRel team provide a secure way to authenticate to any Gorgias modules, allowing external developers, partners and customer to access our public API. We vet new endpoints and guide other team in their effort to offer as much API as possible to our ecosystem. This growing ecosystem is manage via an AppStore that we manage and for which we vet any new application.

Who You Are

• 5+ years of experience in full-stack development, working with both frontend (React.Js, Angular, VueJS) and backend (Python, NodeJS, Java, C#, C++, Go, Ruby) technologies.

• You have professional experience with React.Js

• You have experience working in cross-functional teams, collaborating closely with product teams, and contributing to a high-performing, supportive, and inclusive work environment.

• Hands-on experience building and deploying end-to-end features, with a strong focus on monitoring and maintaining code in production.

• Proven track record of scaling backend systems to handle thousands of requests per second efficiently.

• You have demonstrated a strong sense of ownership in previous roles, particularly in fast-paced startup environments.

Our Developer experience

Languages you will use:

• Python, TypeScript, SQL

Libraries and technologies you will work with:

• React.JS, Flask, FastAPI (Python)

• PostgreSQL, RabbitMQ, Kafka, Redis

• GCP, Terraform, Kubernetes, Git

Organization tools:

• Linear, GitHub, GitHub Action, Swarmia, Slack, Google WorkSuite

Benefits & Perks

• 🏖️ 5-week vacation

• 🤕 Paid sick leave

• 🧸 Paid parental leave

• 💻 MacBook Pro

• 🏥 We provide private health insurance

• 🍽️ Monthly lunch stipend of $300 gross added to your salary

• 💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)

• 📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Interview Process

Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.

1. Meet one of our tech recruiters (30 minutes)

2. Meet two of our Engineering Managers (45 minutes)

3. Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)

4. Meet the CTO and co-founder (30 minutes)

After completing these steps, we conduct reference checks before extending an offer.

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: €83.3K - €101.4K