Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

What You'll Do

As a Senior HR Business Partner, you’ll be a strategic advisor to senior leaders, helping shape and drive people strategies that support growth, team health, and business outcomes, all while staying close to the people behind the work. You’ll work cross-functionally with key stakeholders and bring a modern, human-first approach to HR that meets the speed and complexity of a high-growth environment.

• Partner with GTM and G&A leaders to understand business goals, team dynamics, and challenges and translate those into scalable, people-first strategies.

• Drive key people initiatives across performance management, org design, engagement, onboarding, career development, wellness, and change management.

• Act as a coach and thought partner to execs and managers, supporting their growth as leaders and helping build strong, high-performing teams.

• Collaborate with Talent Acquisition, Talent Development, and Total Rewards to align on headcount planning, compensation, growth frameworks, and succession planning.

• Use people data and insights to identify trends, influence decisions, and proactively address challenges.

• Partner with Compliance to ensure employment practices are clear, sound, and aligned with local regulations.

• Champion change and lead through ambiguity during periods of growth, reorgs, or transformation.

• Bring a fresh, non-traditional HR perspective, blending strategy with hands-on support.

Who You Are

• 7+ years of experience in HR, with at least 3–5 years in a strategic HRBP role, ideally in high-growth, fast-paced environments.

• You’ve partnered with senior leaders or execs and know how to influence at all levels.

• You’re proactive, solutions-oriented, and comfortable operating with a high level of autonomy.

• You have strong business acumen and understand how People initiatives impact overall company goals.

• You build trust easily and communicate with empathy, clarity, and confidence.

• You enjoy solving complex people problems and balancing the needs of individuals with the needs of the business.

• You’re organized, data-aware (even if not a data expert), and always looking for ways to improve systems and processes.

• You’re curious, adaptable, and excited by change and you bring others along with you.

Perks And Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!