We’re seeking a founder mindset & hands-on Customer Success. This is a unique opportunity to join Tengo in the early team and make a significant impact on both the product and the technical stack. You will work closely with our CEO Hugues and the Sales Team (Nathan and Nicolas).

To date, our main business challenges encompass:

1. Onboarding new clients / users and ensuring proper handling of Tengo to win more public tenders

2. Increasing our NPS through regular interactions with our users (follow-up calls, messages, specific researches…)

3. Feeding the product team to improve the Tengo base on all your users’ interactions

4. Do “things that don’t scale” to support Tengo’s development (improvement, tests, explorations…)

These missions are expected to evolve over time depending on the development of the company and the appetite of the Customer Success. We are just at the beginning of the Tengo adventure 😁

💡The first 2 points will be your primary area of work ;-)

As Customer Success, you will:

1. Set up new client accounts customized to their specific needs, and guide them through their first steps on the platform. Your role will be critical, as you’ll ensure a great first impression

2. Monitor client activity, take initiative to enhance user engagement on Tengo, and proactively address churn risks

3. Gather user feedback, share insights with the product team, and test initial iterations of new solutions

4. Engage in the dynamic daily life of an early-stage startup focused on one goal: building an ambitious product

Business Stack

Here is a list of the tools we are using on the business side. If you don’t know some of ours, don’t hesitate to apply!

• Internal Tooling: Notion, Slack, ChatGPT 4, Claap

• CRM: Air Table (Interface)

• Product : Figma, MetaBase

• Payment : Stripe

Our philosophy

Our team:

• is pragmatic: we like to find the quick solution that delivers value instead of the perfect solution.

• is innovative: we constantly explore new approaches to address our customers’ pain points. Not every method proves effective, but each attempt provides valuable learnings.

• loves end-user interaction: We want to step into the user’s shoes to build the best product for them. For example, we often answer tenders ourselves to experience the pain points. Everyone (even tech team members) participates in discovery calls or provides support.

• aspires to grow personally and collectively: we value feedback, humility, teamwork and improvement. We learn by reading, meeting other people and exchanging points of views.

We hope that our values will resonate with you!

The ideal candidate

• You love talking with others and helping them in their daily lives.

• You already have experience interacting with customers / prospects and you possess strong communication skills, both in writing and speaking.

• You’ve experience a challenging environment (e.g., early-stage startup, SMBs, consulting firm, VC firm, or anything else that makes you feel equipped for the role).

• You have strong analytical skills to support your intuitions with data and prioritize actions based on impact.

• You’re eager to join an early stage project, contribute to a young CS strategy & get your hands dirty scaling it up.

• You’re curious and enjoy exploring new areas (you might even grow to love tenders!).

1. Initial call with Hugues (CEO) to discuss the role (15 min),

2. Interview with Hugues to understand your previous experiences (45 min)

3. Case & Technical interview (on site) with Hugues (1h)

4. Interview with Yoann, CTO (45 min) and meet the team (20 min)

5. Cross-referenced checks:

   1. You speak to 2 people we’ve worked with (clients, investors, eFounders members…)

   2. We speak to 2 of your previous managers or colleagues

🎁 Benefits

• 💰 Equity package

• 📍 Lovely offices in Paris (75002)

• 🏡 We are remote-friendly, although this is not a full-time remote position. We think in-person collaboration reinforces team spirit and fosters quick iterations, which is essential for an early stage startup. Rule of thumb is at least 3 days / week in the office.

Tengo is committed to creating a diverse environment. All qualified applicants will receive consideration for employment irrespective of gender, origins, identity, background and orientations.

We are aware there’s a long way to go regarding diversity in our industry, which is why we encourage all applicants to apply to our open positions.