INBOUND SUCCESS COACH

(Published as Associate Business Developer)

The Inbound Success Coach (ISC) team is part of our Sales Organization and plays a crucial role at the beginning of the sales cycle. The ISC's mission is to support and address prospect queries while prequalifying sales opportunities for our Account Executives.

The ISC team handles high volumes of leads from our website and phone, addressing questions on technical issues, product features, and purchases, while also resolving customer queries. You will be tasked with supporting these queries whilst qualifying for sales opportunities.

To prequalify prospects, you’ll guide them on product use, identify their pain points, and show how HubSpot can help. If HubSpot fits their needs, you’ll schedule an appointment with an Account Executive.

This entry-level role is ideal for those starting a sales career, offering sales skill development, product knowledge, and a clear path for growth in our Sales Organization.

What your day-to-day will look like:

• Effectively managing the high volume of product and sales-related queries from our inbound channels (around 40 per day)
• Identify and provide best next steps or resources to assist customers and users
• Conduct consultative pre-qualification of prospects for HubSpot’s sales process via phone and live chat (8-10 calls per day)
• Schedule discovery calls for an assigned Account Executive (3-5 bookings per day)
• Closing deals with small companies for starter and add-on products
• Collaborate cross-functionally within the ISC team to improve experience for HubSpotters and HubSpot customers

What are we looking for?

• Strong desire for sales! While we do not require previous sales experience, we seek competitive individuals who are motivated by targets
• The drive to succeed and grow a career in Sales
• Fluency and clear communication in both French and English, as you will cover different markets
• Proactivity and problem-solving skills: you need to be resourceful to succeed in this role
• Resilience and adaptability, since you will be working in a fast-paced, high-pressure environment
• Growth mindset and coachability: you are open about your mistakes and actively seek and implement feedback to improve

Is a competitive environment driven by KPIs not really what you are looking for? Then try exploring opportunities in marketing or customer success.

Why should you apply?

• We offer a structured career path within our Sales Organization, with clear and regular promotion tracks
• HubSpot has a flexible working policy that suits your working preference
• You will be part of a highly collaborative and supporting team, learning from colleagues, Manager, and mentors
• Comprehensive and structure onboarding: a month-long training program to provide you with all the necessary resources to be successful in your role
• You will have access to a variety of company benefits - check them out here
• Work with a company that embodies HEART (learn more in our Culture Code)

Please note you should be currently based or have working rights in Ireland or France to be eligible to apply.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

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