Implicity is seeking a dynamic, experienced, and highly entrepreneurial Lead Service Manager to spearhead the creation and development of our new service division. This is a ground-floor opportunity to define the strategy, build the infrastructure, launch innovative offerings (like services for disconnected patients), and ultimately lead all service operations for Implicity.

Initially reporting to the Head of Customer Success, this role is envisioned to quickly evolve into leading an independent entity. If you are a builder, a leader, and passionate about creating impactful services within the cardiac health tech space, this role is for you.

Key Responsibilities:

• Build & Strategize: Define the scope, strategic direction, and operational blueprint for a new portfolio of services complementing Implicity’s core platform offerings.

• Launch New Services: Lead the design, development, and successful launch of new value-added service offerings, including an initial focus on initiatives like services for disconnected patients. Determine and implement the optimal delivery model (internalized teams, external partners, or hybrid).

• Manage & Integrate: Assume leadership and operational responsibility for our existing service lines (e.g., Nurse Heart Failure support, Billing services), ensuring seamless integration with our technology, consistent quality, and continuous improvement.

• Lead & Develop: Build, manage, and mentor a high-performing service team as the entity grows. Foster a culture of excellence, customer-centricity, and continuous improvement aligned with Implicity’s values.

• Coordinate & Collaborate: Work closely with cross-functional teams at Implicity, including Product Development, Sales, Marketing, Customer Success, Data Science, and R&D, to ensure service offerings are aligned with market needs, platform capabilities, and company objectives.

• Operational Excellence: Establish KPIs, monitor service performance, manage budgets, and implement processes to optimize efficiency, quality, and satisfaction for both clinical users and patients.

• Project Management: Effectively manage multiple service development and operational projects simultaneously, ensuring timely delivery within scope and budget.

This is a pivotal role with high visibility and potential for direct impact on company success and patient lives. It is a unique opportunity to be a foundational leader in a new strategic venture at Implicity.

🥉 Your Background

• Bachelor’s degree in Business, Healthcare Management, Engineering, or a related field is preferred (equivalent practical experience will be strongly considered).

• Minimum of 5 years of experience in a service management role, including direct experience leading and managing service teams.

• Experience within the healthcare sector, specifically the cardiac domain (Remote Patient Monitoring, CIEDs, cardiology workflows), is highly preferred. Familiarity with healthcare service operations is a significant advantage.

🥈 Your Hard Skills

• Demonstrable track record of successfully building and scaling a service function, department, or entity from the ground up, ideally within a technology or healthcare context.

• Advanced proficiency in Microsoft Excel (or equivalent spreadsheet software) for data analysis, reporting, KPI tracking, and operational modeling is key.

• Strong proficiency with CRM systems (e.g., Salesforce, HubSpot, etc.) for managing service operations, customer interactions, and reporting.

• Demonstrated ability to quickly learn and master new software applications and tools relevant to service management and operations.

🥇 Your Soft Skills 

• You have an entrepreneurial spirit, a strong bias for action, comfort with ambiguity, and the drive to create something new. You thrive in environments where you can define the path forward.

• Exceptional organizational and project management skills with a history of successfully delivering complex projects.

• Highly adaptable and resilient, able to navigate changing priorities and evolving organizational structures within a fast-paced tech company.

• Self-motivated and able to work independently, taking ownership and driving initiatives forward.

• Excellent interpersonal, communication, and influencing skills.

💰 Remuneration

• For this job (CDI - full time), your base salary will be 60-70k€depending on your experience 

• Company equity

👍🏻 Benefits

• Health care plan: Alan (35€ / month + 20,25€/month for kids) 

• Luncheon voucher: 9€ (50% employer)

• Transport: 50% of your pass  OR  sustainable mobility pass

✅ Why us?

Simply because you will get all Scale-Up advantages without the usual drawbacks!

• Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment 

• Solution: we built a best-in-class solution, that has no direct competitor 

• Growth stage: we are not small - we are not big - we are 70  =>  our boom is to come

• International: we operate at a global level, and our working language is English

• Values: we do have values, and these are not just for posters!

      . Integrity: we act with honesty and fairness

      . Ambition: we strive for excellence in a healthcare demanding environment 

      . Cooperation: we care, we support, we seek collective success

• Autonomy: you’ll definitely get real responsibilities, and have the chance to have impact 

• Employee care:

      . Our beautiful office is “rue du Louvre” (between Chatelet & Bourse) 

      . Regular team events, especially every Thursday evenings

• Tools: we used Slack, Notion and Drive, and it is pretty cool

• Remote: up to 3 days / week 

• Worklife balance: we are definitely respectful 

• Shareholder: you will be incentivized with company equity

Do you need more arguments? We’ve got a bunch!

🤓 Want more infos?!

• Our website: https://www.implicity.com/about-us/

• Our team: https://www.welcometothejungle.com/fr/companies/implicity/team

• Our other opening jobs: https://www.implicity.com/careers/

• Our cool grade on Glassdoor: https://www.glassdoor.fr/Pr%C3%A9sentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm

• Our $23M Series A last January 2022: https://www.implicity.com/ressource/seriesa/ 

• A cool article by La Tribune: https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html

• And finally, 2 interviews of our CEO Arnaud Rosier:

. https://www.youtube.com/watch?v=1ofIQQMWqZo

      . https://www.bsmart.fr/video/1727,37-ecosysteme-implicity

🙏🏻 Let’s meet

• If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the Implicity page on “Welcome To The Jungle” website

• We are proud to be an equal opportunity employer. We constantly challenge ourselves to build a diverse team of talents and to create an inclusive environment for all employees

• Recruitment process:

1°   30min call with Astrid or Margot

2°  Interview with Anne & Lucie

3°  Last interview with Arnaud, the CEO 

4° Ref call

\=> Depending on your availability, the recruitment process should last less than 4 weeks.

Offer usually follows within 72 hours 🤞🏻