Our Customer Success Managers are the heart of Jus Mundi’s client relationships! 💙 Your role is essential to ensure clients feel supported, empowered, and ready to make the most of our solutions—Jus AI, Jus Mundi and Jus Connect. From seamless onboarding to in-depth support, you’ll help clients experience the full value of our innovative platform, and guide them as they navigate new tools and features.

Key Responsibilities

• Customer Onboarding & Training: Lead client onboarding, delivering engaging and effective training sessions to set up clients for success.

• Proactive Support & Engagement: Stay connected with clients, offering proactive guidance, check-ins, and assistance to ensure they’re optimizing their experience.

• Customer Advocacy: Be the clients’s advocate within Jus Mundi, communicating their needs and feedback to our Product team.

• Retention & Growth: Foster long-lasting relationships to drive client satisfaction, retention, and loyalty. Identify upsell opportunities and liaise with our Sales team to expand existing accounts.

• Data-Driven Insights: Analyze user engagement data and feedback to continually improve client experiences and adapt strategies.

Your Success Profile

We believe you’ll thrive at Jus Mundi with the following qualities and experiences:

• Proven experience in customer success, account management, or similar roles, preferably in a legal-tech.

• An understanding of AI tools and technologies in a legal context is a plus.

• Strong communication skills, both verbal and written, with the ability to build trust and rapport.

• Demonstrated problem-solving ability, proactive mindset, and strong organizational skills.

• You wish to join an international agile start-up, which tackles the world of international law & arbitration.

• Your English is perfect, and you like being in an international environment.

• You are OK with travelling and visiting clients all around the US

Why join us?

😍 Working for a fast-growing global legal tech offering a disruptive product that is revolutionizing the way lawyers around the world interconnect and conduct legal research;

💰 We offer a competitive salary

🏖 4 weeks of vacation

🩺 A great complementary private health insurance

📏 Competitive QACA plan

🌍 Travel (work abroad) policy: 8 weeks per year, you can live and work from where you want across the globe.

🤓 Great learning curve.

💙 And we are committed to building a warm, inclusive, and diverse environment.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.

3 to 4 interviews with: VP Care & Revenues, CSM Director, Head of Americas and the CEO