Kili Technology
Kili Technology

Technical Support Engineer

Job summary
Permanent contract
Paris
Salary: Not specified
A few days at home
Skills & expertise
Generated content
Dataiku
Datadog
Sap
Algolia
Sql
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Kili Technology
Kili Technology

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The position

Job description

ABOUT US

At Kili Technology, our mission is to empower businesses to transform unstructured data into high-quality data to dramatically accelerate the build of reliable AI.

To keep growing our data-centric AI platform, we’ve secured over $30 million from tier 1 VCs (Serena Capital, Headline, Balderton) and support from top business angels (CEO Algolia, CEO Datadog, and others..)

Our platform helps organizations such as SAP, Louis Vuitton and Airbus to accelerate their Machine Learning projects with excellent quality training data.

At Kili Technology, we live and breathe our valued behaviors! 💫

We are a team of collaborative hustlers, ambitious learners, and ownership champions. We obsess over our customers, think pragmatically, and make data-driven decisions. If you're excited about a fast-paced, flexible environment where growth is celebrated and every day brings new possibilities, join us on this exciting journey 🚀.

🚀 We are currently seeking a highly motivated and skilled Technical Support Engineer (Level 2 and 3) to join our dynamic team 🚀.


ABOUT THE ROLE

As a Technical Support Engineer, you will play a crucial role in serving as the primary liaison between our users, the solution team, and the development teams. You’ll be the go-to-person for addressing technical issues related to our platform, ensuring a seamless experience for our valued clients by efficiently investigate and escalate bugs and tech problems to our software engineers for prompt resolution.

Key responsibilities : 

  • Handle Level 2 client tickets with finesse, efficiently sorting and providing rapid solutions that meet client needs. Investigation and troubleshooting will be essential components of your role,
  • Take ownership of your client backlog, managing and prioritizing tasks to ensure client satisfaction,
  • Contribute actively to the creation and maintenance of our FAQ and support portal, empowering clients to become self-sufficient,
  • Act as the clients' spokesperson, effectively communicating their feedback and suggestions to the product team,
  • Become a technical expert, identifying areas for improvement and enhancing team performance, collaborate with our Development Teams to build new features and fix bugs,
  • Take on new projects aligned with your interests and see them through to completion

    • ABOUT YOU 

  • Experience in a developer role, or technical support role 
  • As a real problem solver, you are able to communicate complex technical topics to customers and coworkers of varying technical skill levels,
  • You master web applications and how they run in the cloud,
  • You have experience in programming using languages like Python, Node.js, React …
  • You have knowledge on SQL relational databases
  • You are capable of exploring running applications, retrieving logs, and gathering enough evidence to help the Development Teams in bug identification and fixing
  • Excellent spoken and written French & English


    • Kili is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, colour, religion, national origin, protected veteran status or on the basis of disability.

    Applying at Kili is also the opportunity to access a broader network. Should we not proceed with a job offer, we would be pleased to refer you to the Talent Club. The talent club was created by Serena and aims at offering talents great opportunities in innovative companies (Dataiku, Malt, Libeo…)


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