The Operations Coordinator provides the right human, logistical and technical resources needed for every time application support required and/or requested, ensuring internal & external parties are clear on the assignment schedule. The Operations Coordinator organizes, prioritizes, follows-up, collects information, prospects and respects deadlines for all application supports & events (more than 600 trainings, 6000 attendees, 250 calibrations, 300 demos per year worldwide).

Training Seminars

Organize training from A to Z at L-Acoustics premises or at a customers’ or online: customer exchanges, trainer’s booking, location availability, schedule/equipment/participants confirmation, logistics, training interests tracking.

Calibration

Ensure technical, logistical and human resources are available and booked, respect time slot limitations and deadlines.

Show assistance

Respect customer’s constraints (technical, timing, etc.) and L-Acoustics requirements.

Demos:

Plan and organize all demos onsite and at L-Acoustics premises, define the needs, make the corresponding space and people bookings.

Premises visits:

Plan & organize visits for guests.

CRM:

Business section: Contacts / Aaccounts / Opportunities / Appointments

Training section: Seminars / Sessions

Data management, creation/update of new entries

Continuous Improvement:

Monitor and adapt to processes in use, with a constructive eye to improve working methodology.

Participate to the elaboration of processes for new tools or tasks.

Technical skills

• Advanced in English and Spanish (read/write/speak, high level), added language (Brazilian) is a plus
• Bachelor’s degree in international business
• Minimum of 5 years of experience
• Technology savvy with good working knowledge of MS Office Suite, PowerBi, Dynamics
• CRM and ERP knowledge
• Thrive in a dynamic cross functional and multi-cultural environment

Personal skills

• Autonomous, highly organized and rigorous
• Good interpersonal skills (multi-cultural)
• Solution-oriented, in compliance with the brand AND the customer’s views
• Be priority-oriented