The job and your missions:
The Application Coordinator provides the right human, logistical and technical resources needed for every time application support required and/or requested, ensuring internal & external parties are clear on the assignment schedule. The Application Coordinator organizes, prioritizes, follows-up, collects information, prospects and respects deadlines for all application services & events (more than 600 training seminars, 6000 attendees, 250 calibrations, 300 demos per year worldwide).
Training Seminars
Organize training from A to Z at L-Acoustics premises or at a customers’ or online: customer exchanges, trainer’s booking, location availability, schedule/equipment/participants confirmation, logistics, training interests tracking.
Calibration
Ensure technical, logistical and human resources are available and booked, respect time slot limitations and deadlines.
Show assistance
Respect customer’s constraints (technical, timing, etc.) and L-Acoustics requirements.
Demos:
Plan and organize all demos onsite and at L-Acoustics premises, define the needs, make the corresponding space and people bookings.
Premises visits:
Plan & organize visits for guests.
CRM:
Business section: Contacts / Aaccounts / Opportunities / Appointments
Training section: Seminars / Sessions
Data management, creation/update of new entries
Continuous Improvement:
Monitor and adapt to processes in use, with a constructive eye to improve working methodology.
Participate to the elaboration of processes for new tools or tasks.
Technical skills
Bachelor’s degree in international business
Minimum of 5 years of experience
Technology savvy with good working knowledge of MS Office Suite, PowerBi, Dynamics
CRM and ERP knowledge
Thrive in a dynamic cross functional and multi-cultural environment
Personal skills
Autonomous, highly organized and rigorous
Good interpersonal skills (multi-cultural)
High quality spoken and written communicatio
Strong customer focus with good listening and clear message transmission capabilities
Solution-oriented, in compliance with the brand AND the customer’s views, with the objective of finding a solution whichever the request is, feeding the communication flow
Capacity to respect deadlines
Good stress management
Ask questions or advice when a new rule or case arises
Ability to cope with unexpected situations (come up with new ideas and plans in case of last-minute changes)
Resilience added to flexibility (solution-oriented)
Adapt to the defined working rules and habits, while proposing potential optimizations
Be priority-oriented
Capable of handling various demands and projects at a time (memory, organization) each at a different step
Be proactive on the pending service needs and requests
Ask regularly about pending projects
Anticipate the needs
Be in close contact with the Application Engineers
Keep the response lead-time short (24 hours – or waiting answer)
Keep eyes open to anything which might arise
Get used to the common processes and follow them, however adding personal input is a plus to improve them when a situation deserves to be discussed/addressed
Localization : Nashville, TN, USA
Contact : www.l-acoustics.com/careers or human.resources@l-acoustics.com