This position covers product support, sound design support, technical training, and system design for all L-ACOUSTICS products for the touring and installation of sound in the market. 

• Sound system theory, practice, safe operation training development, and administration 

• Sound system design, specification, and documentation for touring and installation of sound applications 

• Sound system commissioning, measurement, and verification for touring and installation of sound applications 

• On-site acoustical and mechanical verification/measurement to support touring and installation of projects 

• Sound system design support and training for engineers and operators using  

L-ACOUSTICS proprietary modeling tools 

• Telephone support for products, applications, safe operation, and software 

• Adapt, enforce, and maintain a customer relations database, CRM, about users, operators, trainees, and owners of tour sound systems 

• Regular (weekly) reporting on projects, actions, and other pertinent information to the Director of Application - Americas 

• Make available support to the sales department and others desiring technical information 

• On an “as needed” basis, ~ 20% the Application Engineer will be expected to support Installation Sound, including system design reports, Soundvision modeling, and client interface.  

This position will report directly to the Director of Application - Americas concerning performing the duties under this Agreement. It shall fulfill any other duties reasonably requested by the Company. 

Communication: 

The Application Engineer communicates to: 

• Daily with the Sales Team and other relevant employees to transmit information related to technical support, logistics, and administrative issues. 

• Weekly via TEAMS to summarize activities to the Director of Application - Americas and other information relevant to current and ongoing projects.  

• A list of upcoming projects will be maintained and communicated to the Director of Application – Americas, the Sales Team, and other relevant users.  The list must be kept current at all times. 

• Report to the Director of Application - Americas and members of the Sales Team industry trends and intelligence collected during calls. 

Other: 

• The Application Engineer is personally responsible for the technical support and operations budget and must comply with expense budget guidelines. 

• According to company policy and procedures, the Application Engineer must submit timely expense reports. 

• All travel to HQ and territory is subject to prior approval via the travel authorization procedure by the Director of Application Americas, the travel coordinator.  

• Considering the remote employee situation, the Application Engineer must keep the manager abreast of ongoing activities.  

What you will need to be successful  

• Minimum 8 years of work experience in the Pro Audio industry.  

• Bachelor/Master/Engineering Degree preferred  

• Installation market experience with professional audiovisual systems  

• Practical PA system design and operation for installation and corporate installation market  

• Experience in AUTOCAD/Vectorworks preferred  

• Experience with Q-SYS  

• Good verbal and written communication skills  

• Proficient in English  

• The average expected travel is ~50%, subject to temporary increases during new build launches.

Location: Toronto, Ontario, Canada