Partoo
Partoo

Account Manager Experienced- Italian Market 🇮🇹 Paris - F/H/X - Permanent Contract

Permanent contract
Paris
Salary: €51K
A few days at home
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Partoo
Partoo

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Questions and answers about the job

The position

Job description

WHO ARE THEY ? 👀

Partoo is a B2B SaaS scale-up who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.

Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:

🔎 Get Found

Presence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.

Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.

Social Media: Manage posts on Facebook, Google, Instagram, etc.

🎯 Get Chosen

Review: Centralize, reply to and analyse customer reviews received on Google and Facebook.

Booster: Get additional positive reviews on Google through SMS and QR codes.

🫱🏼‍🫲🏽 Get Clients

Messages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.

Some key figures 🗝

--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.2/5 with more than 300 reviews ️️️️️⭐️⭐️⭐️⭐️

--> 350+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀

--> They manage 300,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.

ROLE & IMPACT 💥

At Partoo, we have two types of clients: the Enterprises, business that have more than 20 point of sales and the SMB's (Small & Medium businesses)

The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page!

MISSIONS 🔥

  • Ensure the satisfaction of our retail customers on the Italian market 
  • Manage a portfolio of customers from the second month after signing until the subscription is renewed
  • Ensure that our customers maintain a positive feeling towards Partoo and our relationship with them (NPS > 7)
  • Monitor a customer health dashboard to know which retailers to contact first
  • Send out reminders to strengthen our relationship with our customers
  • Answer as quickly as possible (by phone) to customers who need support - and generally making responsiveness a core part of the team's DNA
  • Increase customer use of our products
  • Submit customer testimonials to the marketing team to optimize Partoo's image

    • IT'S A MATCH 🎯

  • Italian is your first language and you are proficient in English or in French
  • You have a previous experience in sales or account management of at least 2-3 year
  • Helping small business to growth their digital present is fundamental for you
  • Entrepreneurial mindset is your characteristic (you are comfortable with instability and having to constantly break and rebuild)

    • RECRUITMENT PROCESS 🛠

  • HR Interview - visio of 30min
  • Interview with Eva, Team Manager - Visio of 45min
  • Interview with Romain, Chief Revenue Officer SMBs - Visio of 30 min

    • Compensation & Benefits 🎁

  • Compensation: 36K Fixed + 15 K Variable; all our compensation scales are defined with the Figures tool and are developed through our "Career Path" (seniority, skills, and internal equity).
  • Access to various internal sports activities (yoga, running, soccer, climbing, etc.) and a partnership with Gymlib (4,500 gyms and 300 activities).
  • CSE benefits via Leeto as well as a Worklife  card (meal vouchers, sustainable mobility package, CESU vouchers...).
  • Health Insurance Alan and mental health prevention solutions with Alan Mind and Moka care
  • 6 RTT days/year.
  • 6 weeks of remote work/year (after one year of service) and 1 to 2 days of remote work per week.
  • Internal/external events (theme parties, team and company seminars, Astérix Park...).
  • Participation in associative and inclusive missions through 2 associative days offered by Partoo) and our Women@Partoo group.
  • Discover our eco-friendly offices in Paris 18 like on the first day.
  • Other information is also explained in our Culture Book ; culture, rituals, career... happy reading.

    • À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.

    With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.

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