This position is no longer available.
Partoo
Partoo

Account Manager - Italian Market 🇮🇹 - Paris - F/H/X - Permanent Contract

Permanent contract
Paris
Salary: €33K to 45K
A few days at home

Partoo
Partoo

Interested in this job?

Questions and answers about the job

The position

Job description

Some key figures 🗝

--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.9/5 with more than 200 reviews ️️️️️⭐️⭐️⭐️⭐️⭐️

--> 400+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀

—> They manage 300,000 points of sale and work cross-functionally with +1000 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +6,000 SMEs in around 100 countries.

ROLE & IMPACT 💥

At Partoo, we have two types of clients: the Enterprises, business that have more than 20 point of sales and the SMB's (Small & Medium businesses)

The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page!

MISSIONS 🔥

  • Ensure the satisfaction of our retail customers on the Italian market 
  • Manage a portfolio of customers from the second month after signing until the subscription is renewed
  • Ensure that our customers maintain a positive feeling towards Partoo and our relationship with them (NPS > 7)
  • Monitor a customer health dashboard to know which retailers to contact first
  • Send out reminders to strengthen our relationship with our customers
  • Answer as quickly as possible (by phone) to customers who need support - and generally making responsiveness a core part of the team's DNA
  • Increase customer use of our products
  • Submit customer testimonials to the marketing team to optimize Partoo's image

    • IT'S A MATCH 🎯

  • Italian is your first language and you are proficient in English
  • You have a previous experience in sales or account management of at least 1 year
  • Helping small business to growth their digital present is fundamental for you
  • Entrepreneurial mindset is your characteristic (you are comfortable with instability and having to constantly break and rebuild)

    • RECRUITMENT PROCESS 🛠

  • HR Interview - visio of 30min
  • Interview with Eva, Team Manager - Visio of 45min
  • Interview with Romain, Chief Revenue Officer SMBs - Visio of 30 min

    • Compensation & Benefits 🎁

  • Compensation: 33K Fixed + 12 K Variable; all our compensation scales are defined with the Figures tool and are developed through our "Career Path" (seniority, skills, and internal equity).
  • BSPCE; after one year of service, we offer 35% of the annual fixed salary in BSPCE, based on a pre-established value and with a 3-year vesting period, to let our teams benefit from our valuation.
  • Access to various internal sports activities (yoga, running, soccer, climbing, etc.) and a partnership with Gymlib (4,500 gyms and 300 activities).
  • CSE benefits via Leeto as well as a Worklife  card (meal vouchers, sustainable mobility package, CESU vouchers...).
  • Health Insurance Alan and mental health prevention solutions with Alan Mind and Moka care
  • 6 RTT days/year.
  • 6 weeks of remote work/year (after one year of service) and 1 to 2 days of remote work per week.
  • Internal/external events (theme parties, team and company seminars, Astérix Park...).
  • Participation in associative and inclusive missions through our partnership with Vendredi  (2 associative days offered by Partoo) and our Women@Partoo group.
  • Discover our eco-friendly offices in Paris 18 like on the first day (+ parking).
  • Other information is also explained in our EVP (Employee Value Proposition); culture, rituals, career... happy reading.

    • À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.

    With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.

    Want to know more?

    These job openings might interest you!

    These companies are also recruiting for the position of “Customer Service”.

    See all job openings