Some key figures 🗝
--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.9/5 with more than 200 reviews ️️️️️⭐️⭐️⭐️⭐️⭐️
--> 400+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀
—> They manage 300,000 points of sale and work cross-functionally with +1000 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +6,000 SMEs in around 100 countries.
ROLE & IMPACT 💥
At Partoo, we have two types of clients: the Enterprises, business that have more than 20 point of sales and the SMB's (Small & Medium businesses)
The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page!
MISSIONS 🔥
Ensure the satisfaction of our retail customers on the Italian market Manage a portfolio of customers from the second month after signing until the subscription is renewedEnsure that our customers maintain a positive feeling towards Partoo and our relationship with them (NPS > 7)Monitor a customer health dashboard to know which retailers to contact firstSend out reminders to strengthen our relationship with our customersAnswer as quickly as possible (by phone) to customers who need support - and generally making responsiveness a core part of the team's DNAIncrease customer use of our productsSubmit customer testimonials to the marketing team to optimize Partoo's imageIT'S A MATCH 🎯
Italian is your first language and you are proficient in EnglishYou have a previous experience in sales or account management of at least 1 yearHelping small business to growth their digital present is fundamental for youEntrepreneurial mindset is your characteristic (you are comfortable with instability and having to constantly break and rebuild)RECRUITMENT PROCESS 🛠
HR Interview - visio of 30minInterview with Eva, Team Manager - Visio of 45minInterview with Romain, Chief Revenue Officer SMBs - Visio of 30 minCompensation & Benefits 🎁
Compensation: 33K Fixed + 12 K Variable; all our compensation scales are defined with the Figures tool and are developed through our "Career Path" (seniority, skills, and internal equity).BSPCE; after one year of service, we offer 35% of the annual fixed salary in BSPCE, based on a pre-established value and with a 3-year vesting period, to let our teams benefit from our valuation.Access to various internal sports activities (yoga, running, soccer, climbing, etc.) and a partnership with Gymlib (4,500 gyms and 300 activities).CSE benefits via Leeto as well as a Worklife card (meal vouchers, sustainable mobility package, CESU vouchers...).Health Insurance Alan and mental health prevention solutions with Alan Mind and Moka care6 RTT days/year.6 weeks of remote work/year (after one year of service) and 1 to 2 days of remote work per week.Internal/external events (theme parties, team and company seminars, Astérix Park...).Participation in associative and inclusive missions through our partnership with Vendredi (2 associative days offered by Partoo) and our Women@Partoo group.Discover our eco-friendly offices in Paris 18 like on the first day (+ parking).Other information is also explained in our EVP (Employee Value Proposition); culture, rituals, career... happy reading.À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.
With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.
