About us

Today, the mid-market segment (300 to 5k employee companies) is vastly underserved when it comes to their procurement processes. These companies struggle with outdated and old fashioned tools, dragged down by decades of tech legacy that create more problems than they solve in the day-to-day work of their employees.

Pivot is committed to solving this by building a smart, engaging and user-friendly procurement tool for employees, streamlining purchase processes while providing the right level of control and reporting. We are creating automations and integrations that simplify the work across all finance teams, freeing them up to be more strategic... and surely happier too!

The adventure started mid-2023 with three founders, former C-levels from fintech unicorns (Qonto and Swile) and highly experienced engineer from top-notch tech companies.

Since then we’ve raised €5M in pre-seed and €20M in Series A with tier-1 investors and built a team of 40 with a product operating with customers across 10 countries.

We are looking for smart, execution-driven people to join our team, with a strong focus on excellence and a desire to achieve great things as a team.

Your role

Join us as a Customer Operations Manager and play a pivotal role in our customers' journey to success.

Working hand-in-hand with our Head of Operations, you will be responsible for driving smooth and effective implementation of Pivot at our customers, and actively participating in building the product that will maximise value for our customers.

Pre-Sales Insight: Partner with the sales team to provide prospective clients with a clear vision of their implementation journey, utilizing detailed roll-out plans, methodologies, and templates.

• Post-Sales Engagement:

  • Tailored Client Setup: Lead the charge in capturing client needs and data for bespoke configuration, ensuring our solutions meet their exact requirements.

  • User Onboarding & Training: Facilitate engaging onboarding sessions and comprehensive training for users, making their transition to our platform as smooth as possible.

  • Customer Support: support our clients to deliver prompt and effective solutions, and in developing client-specific features to enhance satisfaction.

• Process Optimization: Innovate and refine scalable operations processes that grow with our client base, maintaining efficiency and quality.

• Product Collaboration: Act as the voice of our customers within the company, leveraging insights to steer the development of new features and improvements.

As you join Pivot in the early stages of our success, this will be a unique opportunity to have significant transversal impact:

• Co-creation of the Product: You will be instrumental in the collaborative design of our product, setting industry standards and shaping the future of our operations.

• Strategic Impact: As a key member of a close-knit team, you'll influence the strategic direction of client onboarding and success, ensuring our practices scale with our growth.

• Cross-functional Synergy: You'll operate at the crossroads of all teams (Sales, Product, Engineering), embodying our client-first philosophy and driving initiatives that resonate across our organization.

• Upselling and Growth Opportunities: In collaboration with the sales , you'll identify and capitalize on upselling opportunities, further enhancing customer engagement and success.

• Future-Focused Contributions: Your role is critical in preparing for the next phase of our growth, including the introduction of a customer success dimension, satisfaction KPIs, and churn prevention measures.

Your Mindset

• A relentless doer who prioritizes customer success above all.

• A solver who sees every challenge as an opportunity.

• A relationship builder who values strong connections with customers.

• A growth-minded individual eager to scale with a dynamic company.

• A team player keen on collaborating closely with product and engineering to shape our future.

Requirements:

• You have a Master’s Degree in Business or Engineering.

• At least 3 years of experience in project management within a start-up / scale-up, consulting firm, VC firm (having worked within a SaaS complex setting would be a plus)

• You are fully fluent in French and English.

• You have excellent communication & presentation skills and strong client-facing & project management skills.

• You are proactive, able to prioritize, and willing to thrive in our rapidly growing startup environment and contribute energetically to our collective success.

• You have a strong passion for ensuring customer success, with a keen focus on quickly delivering and maintaining exceptional standards.

• You pay close attention to details, an excellent listener, and a valuable team member.