Reporting to the CSM Team Lead, your responsibilities will include:

- Pursuing excellence in the onboarding process: Striving for exceptional standards in welcoming and integrating new clients to ensure optimal satisfaction and retention.
- Fostering customer loyalty: Reduce churn rates. 
- Increasing MRR: Identify client needs and negociate upsells & cross-sells accordingly.
- Enhancing customer experience: Utilize satisfaction indicators to contribute to customer satisfaction improvements. 
- Assisting clients: Conduct in-depth needs analysis, offer tailored training, support during transitions, etc. 
- User experience analysis: Identify areas for improvement and propose optimizations.
- Problem-solving: Provide solutions to customer issues, coordinate and unite work teams.
- Transforming clients into advocates: Turn customers into enthusiastic promoters of Ringover. 
- Participating in product development: Actively engage in product improvement requests for continuous service enhancement.
- Client training, quality business reviews, and ticket management
- Negotiation with large and small accounts

What you’ll need to succeed: 

- You possess a minimum of 1 year of experience in a similar role.
- Proactivity: You’re a self-starter that doesn’t wait to be told what to do and know how to proactively seek information and move on toward your goals. 
- Strong interpersonal skills: diplomacy, eloquence, and enthusiasm are your strengths.
- Customer-centric: you listen actively, understand client needs, and respond creatively, aiming for optimal solutions.
- Analytical and tech-savvy: proficient in statistical analysis, essential office tools, and CRMs; digital affinity is valued.
- Persistence and rigor: you are persistent and precise in project management, meticulous in client follow-up.
- Adaptability: you can adapt to diverse personalities.
- Versatility and organization: you are highly organized and adaptable, managing all tasks efficiently.
- Proficiency in both English and Spanish is required.

Must be authorized to work in United States without company sponsorship now or in the future.

Must be located in Atlanta and a reasonable commuting distance to Peachthree Industrial area for a hybrid in-office/at-home work. 


What’s on offer:

- Health with 90% employer participation for employee coverage only or 70% employer participation for a coverage including spouse and/or children, subject to specific terms and conditions and plan changes
- Dental and Vision coverage with 80% employer participation for employee coverage only or 50% employer participation for coverage including spouse and/or children, subject to specific term and conditions and plan changes
- 401K: Eligibility upon hire.
- Short/Long term disability policy
- Paid time off: Paid time off, including both vacation and sick leave, accrued at a rate of 20 days per year (1.67 days per month) + 7 federal holidays + 1 flexible day off.
- Hybrid working environment from our offices in Atlanta
- Laptop, headset, and other work equipment provided
- Annual seminar in Europe

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation…).