Your Mission
You will guide new and existing customers towards their optimal usage of Spendesk and help them achieve their desired outcome, from our Berlin office.

What will you do?

• Manage, grow and nurture a portfolio of customers
• Push new use cases and new product features to generate up-sell opportunities
• Identify customers at risk to minimize churn & contraction
• Identify and work with accounts that are not fully utilizing the platform
• Contribute to our product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice
• Work on our up-selling strategy and train your teammates on best practices

Must-have

• You are curious and quick learner, you have the ability to absorb quantity of new information
• You have excellent verbal and written communication skills in German and English
• You are passionate and patient for consistently providing fantastic customer experience
• You are problem solver and rigorous, you know that the devil is in the detail
• You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus
• Nice to have, you have a hunter mindset thanks to a previous experience in Sales/Business dev