Evernex

1,100 employees, 58 nationalities, 45 offices worldwide... At Evernex, diversity and inclusion are at the heart of our values. As evidenced by the wide range of professions, expertise and backgrounds that weave the bonds of our DNA day after day. All our teams share a common denominator: the desire to help create a greener IT world while providing the best possible service! In-house training, opportunities for career development and the chance to pursue an international career... At Evernex, we're convinced that professional fulfillment depends on proactivity, passion and the motivation to work in a meaningful environment.

For the most part, we sell annual or multi-year contracts guaranteeing the maintenance of data center equipment in operational condition. The 2 missions of the sales teams are to:
-renew existing contracts with the aim of developing them (RENEW)
-prospect and sign new contracts with new customers (NEW).
Our sales teams sell either directly, or through partners and IT manufacturers. An in-house Sales Academy enables new sales staff to accelerate their knowledge of the industry, the market and our offers. All sales staff benefit from a motivating commission plan, enabling them to take advantage of the double-digit growth of our green IT market.

Our maintenance engineers and technicians work 24/7 to ensure that the equipment our customers entrust to us in their data centers remains in operational condition. When the dispatcher receives the customer's alert via a service request system, and after an initial level of analysis, he or she directs the request to a technician (L1/L2 level) who completes the analysis before a possible on-site intervention. In the case of highly complex problems, experts (L3 level) for each technology and equipment are available to provide the solution. Combined with the high level of expertise of our engineers and technicians (who benefit from ongoing training), the availability of spare parts close to customers enables us to achieve a level of service quality unrivalled in the market.

There can be no top-quality service without a great supply chain! The availability of the right part at the right time in the right place makes all the difference, and that's a huge challenge when you're covering over a hundred countries, with sometimes very tight logistical constraints! As a green IT player, Evernex already recycles around 50% of the spare parts needed to repair equipment. All these parts are stocked either centrally or in storage facilities close to customers. Optimizing stock levels and storage locations is at the heart of the daily challenges faced by our logistics teams. Reactivity, adaptability, agility and rigor are the qualities required of the organization and players in the supply chain, which has become strategic to the success of Evernex.