Client Onboarding (30%)

• Onboard approximately 100 clients per year onto our platform, ensuring they become autonomous and gain a thorough understanding of its features.

• Host regular webinars to showcase new features and optimize platform usage.

Client Support (60%)

• Manage client inquiries via tickets and emails, providing accurate and timely responses.

• Act as the main point of contact for clients, ensuring their satisfaction.

• Contribute to process improvement by enriching support content and promoting automation to reduce ticket volume (product-centric approach).

Client Feedback Sharing (10%)

Share client feedback with relevant teams:

• Account Managers: flag potential churn risks or identify business opportunities.

• Product Team: suggest updates or improvements based on field insights.

• Experience: 1-5 years in onboarding, customer success, client support, or a related role, ideally within a SaaS company, tech environment, advertising, or agency sector.

• Communication Skills: Excellent written and verbal communication skills; ability to convey complex information in a clear and engaging manner.

• Customer-Focused Approach: Strong customer service orientation with the ability to understand client-specific needs and provide personalized solutions.

• Organizational Skills: Strong project management capabilities, able to coordinate and prioritize multiple client accounts at different onboarding stages.

• Technical Proficiency: Comfort with digital tools and SaaS platforms; experience with CRM systems and project management software is a plus.

• Industry Knowledge: Familiarity with the tech, advertising, or agency sectors is highly beneficial for understanding and anticipating client needs.

• Analytical Mindset: Ability to analyze client data to identify trends and opportunities for improving the onboarding experience.

• Fluent in english

• Join a fast-growing SaaS company and play a key role in our growth!

  • Professional development: access to continuous training and professional growth opportunities (vertical and/or horizontal mobility)

  • Recognition and rewards: competitive fixed and variable pay

  • Autonomy and responsibility: encouragement to take initiatives and make a real impact on projects.

  • Innovative projects: participation in groundbreaking projects in the field of advertising effectiveness.

  • Cutting-edge technologies: access to advanced tools and technologies to carry out your missions.

  • International work environment: collaborate with an innovative, passionate and international team. HQ in the heart of Paris

  • Flexible work options: remote work options and flexible office policy for better work-life balance.

  • Transparency and open communication: between teams and management

  1. Video call with Audrey (HR Manager).

  2. Interview with the Head of Customer Success

  3. Meeting with the Founders