You will join the Operations department, whose mission is to deploy software to our customers, but also to maintain and continuously improve the diagnostic methodology.
The department is divided into 3 teams: Project Management, Process, and Customer Success.
As a member of the Customer Success department, your responsibilities will include:
Technical & Organizational Support: Assist users in achieving value through the software.
Reporting and Feedback Loop: Share insights from customer interactions.
Proactive Issue Resolution: Address technical, organizational, and occasional IT-related customer issues.
Customer Health Monitoring: Assess customer health to identify risks and opportunities.
Generate Business Opportunities: Identify upselling and cross-selling opportunities
Monitoring Tools: Enhance tools to align with current challenges.
Update and Build New Processes: Develop or adapt processes for experience sharing
Pre-sales Engineer: Support the business team with your customer problem-solving experience.
Feature Development Support: Collaborate with product and marketing teams.
Support Ops Engineers: Share technical insights and develop collective knowledge.
This position will require some business travel (5-10%) to visit customers.
Educational and professional background
You have a engineering degree
And over 3 years in project management or consulting (customer-facing experience highly appreciated)
Hard skills
Tech-savvyness, ability to master SaaS / digital tools
Comfortable with industrial assets (CCGTs, Nuclear, etc.).
Thermohydraulic background to understand performance issues.
Data analysis and programming skills (Python, SQL, etc.).
Soft skills
Empathy: Understand internal and external perspectives.
Pedagogical: Communicate clearly and simplify concepts.
Initiative: Proactively solve customer problems.
Curiosity: Continuously learn new things..
Bonus points if
You have hands-on, industrial onsite experience
You are familiar with machine learning / have already used a tool based on statistical pattern recognition
Last but not least, you have a high interest in the industry / energy sector and are willing to contribute to energy transition.
WORKPLACE
📌 This position is based in our Paris office, boulevard Haussmann, 3 minutes from the Saint-Lazare train station.
👩💻 You will be able to telecommute up to 2 days per week (days determined at your convenience).
Screening interview with a member of the Customer Success Team
Technical assessment (case study / technical exercise).
Stakeholder + HR interview
All interviews don’t have to take place at the office (Paris Saint Lazare) but we expect you to come there at least once during the process.
To smoothen and speed up the process, we might group stages
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