You will join the Operations department, whose mission is to deploy software to our customers, but also to maintain and continuously improve the diagnostic methodology.
The department is divided into 3 teams: Project Management, Process, and Customer Success.

As a member of the Customer Success department, your responsibilities will include:

Supporting subscribed customers as a solution expert (60% of the time)

• Technical & Organizational Support: Assist users in achieving value through the software.

• Reporting and Feedback Loop: Share insights from customer interactions.

• Proactive Issue Resolution: Address technical, organizational, and occasional IT-related customer issues.

• Customer Health Monitoring: Assess customer health to identify risks and opportunities.

• Generate Business Opportunities: Identify upselling and cross-selling opportunities

Contributing to structuring the customer success team (20%)`

• Monitoring Tools: Enhance tools to align with current challenges.

• Update and Build New Processes: Develop or adapt processes for experience sharing

Providing transversal contributions (10%)

• Pre-sales Engineer: Support the business team with your customer problem-solving experience.

• Feature Development Support: Collaborate with product and marketing teams.

• Support Ops Engineers: Share technical insights and develop collective knowledge.

Engaging in other company contributions (10%)

This position will require some business travel (5-10%) to visit customers.

Educational and professional background

• You have a engineering degree

• And over 3 years in project management or consulting (customer-facing experience highly appreciated)

Hard skills

• Tech-savvyness, ability to master SaaS / digital tools

• Comfortable with industrial assets (CCGTs, Nuclear, etc.).

• Thermohydraulic background to understand performance issues.

• Data analysis and programming skills (Python, SQL, etc.).

Soft skills

• Empathy: Understand internal and external perspectives.

• Pedagogical: Communicate clearly and simplify concepts.

• Initiative: Proactively solve customer problems.

• Curiosity: Continuously learn new things..

Bonus points if

• You have hands-on, industrial onsite experience

• You are familiar with machine learning / have already used a tool based on statistical pattern recognition

Last but not least, you have a high interest in the industry / energy sector and are willing to contribute to energy transition.

WORKPLACE

📌 This position is based in our Paris office, boulevard Haussmann, 3 minutes from the Saint-Lazare train station.

👩‍💻 You will be able to telecommute up to 2 days per week (days determined at your convenience).

1. Screening interview with a member of the Customer Success Team

2. Technical assessment (case study / technical exercise).

3. Stakeholder + HR interview

All interviews don’t have to take place at the office (Paris Saint Lazare) but we expect you to come there at least once during the process.
To smoothen and speed up the process, we might group stages