Technical Support level 2 - UK

Resumen del puesto
Indefinido
London
Salario: No especificado
Teletrabajo ocasional
Experiencia: > 1 año
Competencias y conocimientos
Contenido generado
Zendesk
Android
Ios

RINGOVER GROUP
RINGOVER GROUP

¿Te interesa esta oferta?

Preguntas y respuestas sobre esta oferta

El puesto

Descripción del puesto

Major responsibilities :

  • Must have strong experience with the most recent versions of Microsoft Windows, and MacOS.
  • Familiar with supporting iOS and Android mobile devices.
  • Acts as a technical point of contact for all customers and assists in analyzing problems and coordinating resolutions for end users utilizes ticket tracking systems to document, track and monitor issues.
  • Escalation point for Technical Engineers (Level 3)
  • Point of contact for our customers by call and by mail / ticketing system

Requisitos

This position is for you if..

  • You are tech-savvy.
  • You are autonomous and you like to take initiative to learn.
  • You are very organized by nature and like to work with ambition.
  • You strive to exceed your goals.

Required skills and attributes :

  • Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps 
  • Experience with integrating software and troubleshooting defects 
  • Experience escalating to development/technical leads 
  • Experience with customer by call
  • Understands chain of command within a corporate structure 
  • Experience conducting thorough research into technical defects 
  • Understanding of API Basics such as POST and GET for research.
  • Overall strong technical background is required.
  • Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
  • Understands networks, firewalls, se
  • Server dependencies, TCIP, subnets, and databases...

¿Quieres saber más?

¡Estas ofertas de trabajo te pueden interesar!

Estas empresas también contratan para el puesto de "{profesión}".