International Artist Care Representative

Indefinido
Paris
Salario: No especificado
Teletrabajo ocasional
Experiencia: > 1 año

SINGULART
SINGULART

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El puesto

Descripción del puesto

Singulart is the leading online art gallery, committed to empowering artists worldwide by providing them with a space to showcase and sell their works. We are a fast-growing international company, and we pride ourselves on our passion for art and our dedication to artist care.

We are looking for a dedicated Artist Care Representative with fluency in French and / or Italian to join our team. Your primary responsibility will be to provide exceptional support to artists and ensure long-term artist satisfaction.

Your Main Responsabilities

  • Managing Artist Inquiries: You will manage a pipeline of support tickets (mail & calls) with a very diverse range of inquiries (managing their portfolios, pricing, and overall presence on Singulart).

  • Managing trust/quality concerns, and ensuring smooth artist experiences.

  • Escalating complex issues to the Artist Support Manager when necessary.

  • Collaborating with internal teams and contribute to the improvement of operational processes through feedback.

  • Participating in Artist Success Projects: You will contribute to projects to make artists happier and increase NPS.


Requisitos

Your Skills

  • Strong communication and customer service skills

  • Empathy and active listening

  • Detail-oriented and highly organized

  • Technical troubleshooting abilities

  • Ability to manage time effectively in a fast-paced environment

  • Familiarity with CRM tools and ticketing systems

Your background

  • Fluency in English and French or Italian are a must. German, Spanish, or any other languages are a big plus

  • Studies in communication, business or similar

  • No knowledge in art required, but appreciated


Proceso de selección

Hiring Process

  • 5 min exchange to ask questions

  • 30 min Case Study

  • 30 min exchange with the Artist Care Lead

Join us if

  • You want to be part of a young and international team

  • You want to revolutionize the art world

  • You want to work in the heart of Paris and do lunch breaks at the Seine

Start date: mid-December 2024 or early January 2025

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