Within the Revenue team, Welcome to the Jungle has established dedicated teams to provide more personalized service to their 5,000+ clients: Sales, Onboarding, Customer Success & Account Management.

The Account Management team is responsible for the commercial aspects: subscription renewals, generating upsell, managing client relationships, and presenting our additional features. This team will work closely with our Customer Success Managers, whose role is to advise and support our clients in their employer branding projects.

Main role

As an Account Manager, your main mission is to maximize upsell and reduce churn and to deliver the best customer experience possible by:

• Generating upselling and/or cross-selling opportunities as well as reducing churn rate:

  • by seeking growth within the portfolio

  • by anticipating renewals with potential upsell

  • by leading complex negotiations with key stakeholders

  • by working hand in hand with HR agency partners

  • by advising customers on the best use of our products and services

  • by presenting them new features, products and services

• Converting NRR opportunities

• Transforming the leads sent by the Customer Success team and facilitating the collaboration between each team: Account Management and Customer Success

• Enhancing Welcome to the Jungle products by sharing customers feedbacks in order to contribute to product, offer (pricing and packaging), and process improvements

It’s an ideal position for Sales people who want to put their sales skills to the test and build real relationships with their customers, but also for experienced Account Managers!

For a better understanding of the Account Manager role and the Business team, please have a look at the videos below:

• Mathilde, Senior Account Manager

• Diva, Head of Business Operations

At Welcome to the Jungle, we all come from (really) different backgrounds, that’s our main strength!

We invite you to apply if you are motivated and interested in HR / Tech environments and if:

• You have approximately 5 years of experience in Account Management / Sales / Account Executive in a fast-moving company.

• You master upsell strategies.

• You have a strong sales DNA but enjoy working with existing clients.

• You have a strong analytical mindset and can assess a client’s situation based on the available data.

• You are able to take a step back, analyze your clients behaviors and anticipate their needs.

• You are organized, meticulous, and responsive.

• You speak and write both French and English fluently.

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community

• Step 1: Online interview with Leslie - Talent Acquisition Specialist

• Step 2: Online interview with Nicolas - Head of Sales, and Pierre - Team Lead AM Mid

• Step 3: Online interview with Maria - Head of Revenue Operations, and Dimitri - VP Account Management & Customer Success SMB

On average, this process takes about two weeks.

Why choose Welcome to the Jungle?

Our mission is to change our relationship with work, and this starts by walking the talk internally: by joining us, you will be able to experience this firsthand!

• Because we know everyone needs flexibility, we have implemented:

  • A 4-day workweek policy: after one month with us, choose between Wednesdays and Fridays to dedicate to what matters to you, outside of work.

  • A flex remote policy: organize your week with up to 2 days working from home and come enjoy our amazing office in Paris.

  • Are you a parent? This will never be a hinderance to your work at Welcome to the Jungle, all thanks to our detailed parent-charter, which includes extra flexibility, and manager trainings on the topic.

• Because we believe your mental health is a top priority:

  • We have partnered with MokaCare to give all of our employees access to the platform, including 3 free sessions with the licensed professionals of your choice.

• Because growth is essential:

  • As soon as you join us, you will have both a general, company-level onboarding with everyone else who joins on the same day, as well as a tailored, job-specific onboarding process created and managed by our enablement team so you can go into your missions as well equipped and ready as can be!

  • Get frequent, quality feedback from your manager, People Partner, and team members.

  • Twice a year, we organize “Jungle Reviews”, a moment specifically dedicated to your career growth and ambitions: you will be able to talk about horizontal, vertical, and in-role evolutions with your manager.