As a Customer Success Manager at Beavr you will own a portfolio of clients across a range of different industries. You’ll have the pivotal role in ensuring Customer Satisfaction - empowering customers to become self-sufficient while focusing on their long-term success, value realisation, retention and growth.

We’re currently a growing team of 4 CSMs with 2 Sustainability Experts, and 1 Customer Success Operations Manager.

Your Responsibilities:

• CSR expert role: Coach customers on building their Sustainability Management System. Act as a trusted advisor - providing advice, guidance and expertise (we’ll help you get there, as Sustainability expertise isn’t a pre-requisite of the role).

• Portfolio Management: Focus on client long-term success, value realisation, retention and growth with regular touch points across your portfolio. You own the client relationship from onboarding to client renewal.

• Internal voice of the Customer: Support building 1-to-many resources (FAQs, webinars, guides). Collect and summarise client feedback to influence building our product roadmap (new feature releases, enhancing existing products). Share success stories internally. Participate in Customer Events.

• Mentoring team members, involvement in Strategic topics, we’re an early stage startup where you can really make your mark.

This role is made for you if

• You have > 3 years experience in a Customer Success or Account Management Role.

• Strong interest for sustainable development and impact topics. You are driven by the aspect of speaking about Sustainability on a day to day basis with your clients.

• You have a strong bias for action: we’re looking for someone who is not afraid to be hands on and try out new things.

• Be client-centric. You like our clients and they like you : you’re able to handle multiple customers/accounts simultaneously.

• You’re comfortable in ambiguous and changing environment (priorities can change fast in a startup)

• You want your work to matter 🙂

Must have:

• You have > 3 years experience in a Customer Success or Account Management Role

• French and English fluency

Plus:

• Previous experience in Sustainability

• Previous experience working in an early stage start-up

What you can expect from Beavr

• A culture of excellence that brings the best of you

• Perks (Alan, Swile cards, regular team offsites..)

• Remote-friendly culture : you do you

• Competitive salary

• BSPCE

• Growth within Beavr as one of our key hires

• Intro/Presentations with Rachel, the Head of Customer Success

• Intro/Presentations with Customer Success Manager on the team

• Case study (~45mn) call with Customer Success panel

• In-person meet the team at our offices in Central Paris

• Job offer 🎉