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Didomi
Didomi

Junior Customer Success Manager

Permanent contract
Paris
Salary: Not specified
Fully-remote
Experience: > 2 years

Didomi
Didomi

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Questions and answers about the job

The position

Job description

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

Responsibilities

  • Develop and nurture a portfolio of clients
  • Be a real growth driver through upselling
  • Prevent and minimise churn
  • Maintain a high NPS
  • Develop strong relationships with users and decision makers on a daily basis
  • Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
  • Handle contracts renewal
  • Conduct business review
  • Gather customer testimonial & feedback in an intelligent way

    • Qualifications

  • 2 years of higher education
  • Successful experience in CSM in at least one SaaS company
  • Excellent level of English and French (Spanish or German is an advantage)
  • You are very ambitious and curious 
  • You like take iniatives and improves the processes
  • You have very good oral and written communication skills
  • Knowledge of Adtech or a legal background is a plus

    • Recruitment process

  • 1- HR screen with our Talent Acquisition Manager (15min)
  • 2- ITW with one of our lead CSM or CS Director(45 min)
  • 3- Case study with the hiring manager & one CSM (30-45 min)
  • 4- Last itw with our CS Director (20-30 min)

    • Want to know more?

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