Customer Success Manager | New York, NY

Permanent contract
New York
Salary: Not specified
Occasional remote

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Questions and answers about the job

The position

Job description

Your Responsabilities and Impact

  • Manage a client portfolio of media agencies and trading desks:

    • Organise training sessions and regular meetings with agency account managers to build momentum and generate as many briefs as possible.

    • Be the preferred contact for agencies and be highly responsive in dealing with their requests.

    • Helping agencies promote programmatic DOOH to their clients.

  • Create media plan recommendations:

    • Be a driving force in developing the media plan to best match the customer’s target audience.

    • Identify new opportunities to accelerate business and our network.

    • Structure simple use cases and draw up the best strategic recommendations for media, creative and measurement.

    • Maintain a recurring pipeline of campaigns in our DSP.

  • Manage or supervise campaigns, anticipate and identify potential obstacles to broadcasting in collaboration with the Ad Operations team.

  • Work closely with the technical team to maintain a high level of satisfaction.

Who will you work with?

You will join a team of 50 people, organised into Tech, Product, Supply, Sales and Data divisions and will report directly to Pierre THOMAS, the Head Of Customer Success.


Preferred experience

Skills & Experience

  • You have been awarded a bachelor’s degree at minimum, a master’s degree is preferred.

  • You are a native English speaker.

  • You have a thorough knowledge of the media environment, with a number of successful experiences in advertising agencies or exchanges (DSP/SSP)

  • The Programmatic holds no secrets to you; knowledge of DOOH would be a plus.

  • You have a particular affinity for complex media systems, but are also keen to make them easy to understand.

  • You like to find the best solution for your customer, your driving force is customer satisfaction.

  • You are able to work independently and are rigorous and organised.

Localisation

  • New York, NY

Benefits

We value our employees as whole individuals and offer various benefits to support them. Some of our benefits include:

  • Medical / Dental / Vision

  • HSA / FSA

  • Financial Health Support

  • 401K Match

  • Pet Insurance

  • Commuter Benefits

  • Wellness Incentives

  • Employer Assistance Program


Recruitment process

Hiring Process

We propose a short (2 weeks) process in 4 steps:

  • 30min : Google Meet interview with Pierre (Head of CSM)

  • 30min: Use case exercise + LIVE Pitch

  • 1 hour: Discussion with 2 future colleagues

  • 30 mn: Meeting with Laure (Founder and CEO)

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