Gorgias

Gorgias has been around since 2015, and we're currently serving over 10,000+ ecommerce businesses, including Steve Madden, Princess Polly, Olipop and Marine Layer, which are selling products via Shopify, BigCommerce and Adobe Commerce.
In late 2020, we had raised $25 million in Series B funding on a $305 million valuation and we just raised a $30M Series C in 2022!

Our mission is to empower all merchants to deliver an exceptional customer experience.

By empowering, we mean that we research the customers' needs, so we can educate the merchants on the best ways to address them and build the right tools to help them meet these needs. 

We aim at making this experience exceptional. This means we work on pushing the boundaries of customer experience.  

We believe that to make this mission happen, we're building a team that shares our five core values

We want to hire anyone who shares these values and believes in our mission, no matter their education level, gender, origin, sexual orientation, or where they live.

Always put our customers first - Our goal is to deliver value to end customers, agents, and then admins. In this order. We put the interest of customers before ours. 

Strive for excellence - We reward performance. Don't accept broken, report problems. 

Be 100% honest - We always default to public. Share the good and the bad. Be radically candid with your feedback to others. That's the best way we can all grow.

Take extreme ownership - Mistakes happen. We need to learn from them (post-mortems) and minimize how many we make.

Maximize your impact - Don't bring anecdotes to a data fight. We make all our decisions based on hypotheses, facts and data, using the idea of meritocracy. 

Gorgias is committed to considering the impact of its business decision on its employees, and the environment. To achieve these results, Gorgias completed for the first time BCORP assessment in January 2022. Gorgias’ application is currently under review by BLab.