Hivebrite

🚀​ Their Mission

We ensure our customers get the most out of the Hivebrite platform. We work with multiple internal teams to proactively drive adoption, help customers achieve their business objectives, advise on community management best practices, and act as the voice of our customers internally. We are our customers' key point of contact throughout their journey with us.

✨ More on the Team

We are truly global! Our team is based across Paris, Sydney, and several states of the USA. Working in Customer Success requires critical skills such as confidence (maintaining a positive attitude), resilience (communicating with conviction), active listening (understanding the customers' needs), entrepreneurial spirit (continual self-improvement), and problem-solving. If you recognize yourself in this description, you might be the right fit for our team!

🚀​ Their Mission

We help customers set up their community platform and achieve value from it as quickly as possible. We take the time to understand each customer's use case fully, recommend how to use the product to meet their primary goals, and offer best practices for getting the most out of the platform.

We introduce customers to their new responsibilities as Community Managers and make sure they have the tools at hand to be successful.

✨More on the Team

Our Implementation Team is based in Paris and the USA. Being part of the Implementation Team requires great people skills, a sense of pedagogy, and excellent knowledge of our product.

🚀​ Their Mission

We work with clients to troubleshoot, answer questions, and identify and report software issues. We work closely with the Product Team to share customer feedback and test new developments. We are on the front lines and we develop a tremendous sense of technical product knowledge, as well as critical insights on how our customers are using our platform.

✨ More on the Team

The Customer Support Team is based in Paris and New York. Being part of the Customer Support Team requires an attentive eye for detail, good communication, knowledge of general technology application, and reactiveness.