Joining the IT team, reporting to the CTO, your missions are the following:

IT Helpdesk

• Provide 1st and 2nd level technical support via phone, e-mail, ticketing system and in person

• Order, install and configure software and hardware (e.g. laptops, printers, videoconferencing systems, etc.)

• Manage and maintain our internal software deployment system

• Create and maintain user accounts in all IT systems (onboardings / offboardings)

• Maintain inventory database (hardware + software)

• Create and maintain user manuals and IT internal support documentation

• Gather IT KPIs as needed by the compliance and regulations (Antivirus coverage, encryption….)

• Participate in projects around IT service operations

• IT Supplier management

• Maintaining the IT equipment in safe and operational condition (MDM)

⭐️You are⭐️

🥉 To be considered for this position, the following skills have to be obvious on your education / experiences:

• Bachelor degree (Bac+2/3) in IT

• At least 1 relevant HelpDesk experience

• Proficient on Google Workspace

• Knowledge of security regulations (ISO 27001 / SOC 2) 

• Comfortable with automation tools, and appetite for process automation

• Proficient on Windows (desktop / servers) / Mac / Linux

• Significant Scripting experience

• Good English level

• True obsession for (internal) clients / service, patience, diplomacy

• Strong work ethic & daily act with integrity, honesty and fairness

• Definitely a thoughtful team player, looking to make your colleagues successful

🥈 In addition, here are some important basics to succeed in this position:

• Knowledge in SAAS tools administration (Notion, Slack, Office 365 etc.)

• High-energy & resilient

• Do-er / self-learner, you eventually find your way to get things done

1. phone/video screening (30min)

2. Technical interview with Mathieu, our Security Officer

3. Final interview with Louay, our CTO