ENOVIA Application Support Engineer

About the Position:

We are looking for an experienced Application Support Engineer with expertise in ENOVIA 2013x (or later versions) to join our team. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth functioning of ENOVIA PLM applications. You will act as the primary point of contact between the project team, offshore support, and customers.

Project Details:

This role is part of an Application Management Services (AMS) engagement with a leading manufacturing domain customer that extensively uses Dassault Products. As part of this engagement, our team will be responsible for managing the customer’s PLM systems and supporting product development processes.

Key Responsibilities:

• Provide technical support for ENOVIA 2013x PLM applications, ensuring high availability and performance.

• Troubleshoot and resolve technical issues related to ENOVIA PLM and CATIA integration.

• Act as the focal point for customer interactions, collaborating with offshore support teams to ensure issue resolution.

• Analyze and optimize the ENOVIA PLM architecture for better performance and usability.

• Work closely with cross-functional teams to identify and resolve technical issues impacting business operations.

• Develop and maintain technical documentation, including design specifications, user manuals, and test plans.

• Ensure timely delivery of high-quality application support services.

Desired Profile:

Experience:

• 5-8 years of experience in supporting PLM solutions using ENOVIA/V6.

• Fluency in French for effective communication with clients and stakeholders.

• Strong understanding of ENOVIA PLM architecture and CATIA integration.

• Experience in CAD tools (CATIA V5/V6) is a plus.

• Good problem-solving skills and experience in troubleshooting technical issues.

• Strong communication and technical documentation skills. Unique Selling Proposition (USP) of the Role:

• Focal point at onsite, collaborating with both customers and offshore support teams.

• Opportunity to lead technical troubleshooting efforts and work with a diverse global team.

• Direct involvement in optimizing PLM applications to enhance efficiency and user experience.