Luko by Allianz Direct France

With 39 dedicated experts, the Ops team ensures a smooth, transparent, and human customer experience. Organized into three key areas, the team works daily to achieve operational excellence:

• The BizOps team analyzes the quality of customer service and claims management, identifies areas for improvement, designs performance dashboards, and leads strategic projects to drive continuous optimization.

• The Customer Service team represents the voice of our customers, resolving complex issues with a clear, simple, and solution-oriented approach.

• The Claims Management team rigorously handles claims files, assesses damages, and coordinates expertise.

With 12 team members, the Platform team serves as the central pillar supporting and coordinating French's operations. The team ensures effective governance and the smooth daily operations of the company.

• Finance ensures transparent and rigorous management of financial resources, guaranteeing stability and performance.

• Human Resources support talent development, fostering professional growth and a positive company culture.

• Legal & Compliance ensure adherence to legal and regulatory frameworks, protecting the company’s integrity.

• The CEO, supported by her assistant, drives the strategic vision and key initiatives.

• The Office Manager maintains an optimal work environment for all team members.

Our values: Rigor, collaboration, and commitment to building an organization aligned with its strategic ambitions

With 32 team members divided across Tech (20), Data (3), and Product (9), this team is at the heart of innovation at Allianz Direct. Organized into tribes, they design, develop, and optimize technological solutions and products that simplify our customers' experience.

Tech develops and maintains a robust and high-performing infrastructure, ensuring the reliability and scalability of our systems.
Data transforms raw data into actionable insights, supporting strategic decision-making and the continuous improvement of our services.
Product defines and drives the product vision, ensuring every feature meets customer needs and delivers real value.

In 2025, the team will transition to a centralized tech platform at the group level, with migration starting in January 2025 and concluding by the end of 2025.

Our values: Innovation, agility, and collaboration to build simpler, more transparent, and high-performing insurance solutions.

With 7 members distributed across SEO (3), CRM (1), Brand Design (1), and strategic positions currently being recruited (Head of Marketing, Partnership Manager, Lead Brand, and CRM Lead), the Growth team embodies the commercial ambition of Allianz Direct.

In a post-M&A context, following the acquisitions of Luko and Fri:day, the team relies on strategic investments in branding, acquisition, and business partnerships to drive sustainable growth.

• SEO optimizes our online visibility to attract qualified traffic.

• CRM develops customer retention and engagement strategies.

• Brand Design strengthens our visual identity and brand presence.

In 2025, the team aims for a +45% growth in new business compared to 2024, driven by an ambitious and structured strategy.

Our values: Ambition, creativity, and a strategic mindset to push the boundaries of growth.

With 6 members distributed across Pricing (2), Actuarial (2), and Underwriting (2), the Insurance team embodies Allianz Direct's ambition to offer fair, competitive, and profitable insurance solutions.

In an ever-evolving environment, the team relies on sharp technical skills and a strategic approach to meet customer needs while ensuring the profitability of our offerings.

Pricing experts design and enhance pricing models to ensure our products remain attractive while being profitable.

Actuaries work on a variety of topics, including reserving, modeling, and calculating technical provisions.

Underwriters optimize our insurance policies to ensure their relevance and alignment with the market.

Our values: Excellence, innovation, and transparency to tackle the challenges of pricing and actuarial work.