Get to Know Us

PayFit simplifies payroll management and HR processes for SMBs with our automated SaaS solution. We empower business owners and HR professionals to save time and money, allowing them to focus on what truly matters: their employees. Since 2015, we have been dedicated to supporting the digital transformation of HR management through our expanding range of product features and services. With a strong presence in France and rapid growth in Germany, Spain, the UK, and Italy, we serve over 5,000 customers across five countries, making us one of Europe's fastest-growing SaaS companies.

Today, we are more than 600 employees at PayFit, united by four core values:

Care for each other

Always stay humble

Strive for excellence

Live and work with passion

We are committed to fostering a culture of inclusion and creating an environment that enables fulfillment through freedom & responsibility.

About the Role

In the context of reorganization and the path towards profitability, managing customer service operations is a significant challenge and a key element in achieving PayFit's goals: enhancing our operational efficiency, better serving our customers, and maintaining team motivation.

You will join the Support Services team within Customer Service, tasked with transforming and improving operations and customer experience. You will engage in projects with team members and work closely with operational team managers.

Main Objectives:

- Manage staffing allocation with a data-driven and customer-centric mindset.

- Serve as the go-to advisor for optimizing operational workloads and increasing service levels.

- Impact daily performance across PayFit with a highly cross-functional role.

Responsibilities:

- Forecast and plan short-term capacity (3 months).

- Deploy resource allocation with business managers (1 month).

- Adjust staffing levels in real-time to workload changes.

- Analyze workforce data (e.g., absence rate, occupancy).

- Identify and solve operational inefficiencies proactively.

The Role is for You if You:

- Craft strategies and make decisions in the client's best interest.

- Are client-centric and can influence managers to optimize workforce strategies.

- Drive change and understand human behaviors and motivation.

- Possess emotional intelligence, humility, and empathy.

- Leverage active listening to model and capture peer information.

Preferred Qualifications:

- Proficient in BI tools and data analysis.

- Experience in quantitative modeling (Excel or equivalent).

- Understanding of SaaS models and their impact on customer service departments.

- Comfortable with ROI thinking and company governance.

- Experience with Workforce Management Tools (e.g., Salesforce).

- Fluent in French (native), English (bilingual), and Spanish (nice to have).

Your Future Team:

Join the 'Business Steering' team, which includes analytics and planning & forecast teams. This division is part of Support Services, supporting all Customer Service operations through transformation and continuous improvement projects. You will work with the Resolution, Relationship, and Expertise teams to address customer requests, maintain client relationships, and solve complex issues.

Hiring Process:

- Interview with a Talent Acquisition Specialist

- Live Technical Interview with the team panel

- Final Interview with Alexandre, Director of Business Steering

👉 Background Check (ISO27001 certification): identity, diploma, and past professional experiences will be checked after the offer.

What we offer

Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within France/UK/Spain; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Health promotion: A Gym at our Paris office and a GymLib subscription with preferential rates. 4 paid sessions with a mental health practitioner and online support with Moka.Care.
Health insurance: Mutuelle Henner (60% covered by PayFit).
Transportation: 50% covered for your public transportation card for those living within Ile de France. A budget to travel to the office for those who live outside of it.
Meals: A restaurant card with our partner Swile ( 9€ per workday).
Home office budget: 150€ per year to help you get set up in the best conditions. A MacBook is our standard working tool.
Parental support: 20 weeks maternity leave covered by PayFit and 4 weeks leave for the second parent.
Time off: 25 days of holidays + RTT days (depending on the contract).

Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!