The Services Team supports both the Crossbeam and Reveal users (free and paid) and our peers, by providing them with :

• Product and technical expertise across all channels;

• Scalable approach for enablement (content and resources);

• Use-case focused recommendations;

• Extra professional services;

to facilitate timely customer adoption and ensure complete satisfaction in a friendly professional way.

Working closely with the Services team, you will have the opportunity to gain practical experience, enhance operational skills, collaborate with multiple teams, and develop robust technical skills across various SaaS platforms:

This job will report to Delphine Le Person - Services Team lead. 

YOUR MISSIONS WILL BE

• Anything that brings value to the company and can help you develop reusable skills;

• Manage various projects of discipline within the Global Customer Success and Service Department that will positively impact the team’s strategy for current and new partners;

• Assist free users on their activation journey to maximize engagement;

• Support free and paid users through our support portal;

• Help with the technical setup of the Crossbeam premium features;

• Assist with the Customer onboarding process by accompanying them throughout their journey with presentations, setups and meetings;

• Provide unprecedented customer service and a superior level of productivity and responsiveness;

• Be responsible for performing integrations and checking them, and assist the team and their customers with necessary setups and possible improvements;

• Help connecting companies with other partners;

• Assist with the creation of our user guide on Notion and Intercom, finding and implementing “quick wins” to engage our users even more with Crossbeam, creation of KPI reports.

• At least a Master’s Degree;

• At least 6 months of experience in SaaS / Tech industry B2B;

• Familiar with the partnership environment;

• You speak fluently English;

• You are located in Paris;

• You have experience with CRM.

• HR interview - 30 minutes;

• Interview with the hiring Manager - 30 minutes;

• A live case study session with the Manager and the Implementation Senior Associate;

• Culture Fit interview with team members - 30 minutes.