Cegid is a European leader in cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors.

In today’s rapidly changing world, Cegid & its 4,400 employees make more possible by helping their 500,000 customers unleash their potential thanks to innovative and purposeful business solutions.

Make more possible, is our vocation . It reflects who we are, how and why we do things the way we do them for our clients.

Thanks to this, we can affirm that we work every day to shape your future, ours and our clients’ industries’ future.

A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance .

Based in London or Lyon , as an Onboarding Executive you will gain extensive experience in supporting customers through their StorIQ onboarding process, configuring the Store Excellence platform to best support their business requirements.

Over time you will build up a deep understanding of Store Excellence & retail , allowing you to help our customers to fulfil their business objectives and maximize ROI.

To succeed in this role, you will need excellent interpersonal and project management skills, an interest in solving problems, and the ability to drive change.

There is scope for international travel and successful candidates will find lots of opportunities to progress their careers in Customer Success.

In this role you will work in the Onboarding team , working closely alongside the Success, Sales and Development teams to:

• Support the domain set-up process , ensuring new domains are set up correctly for customers’ requirements (including technical integrations).
• Provide a dedicated end-to-end client onboarding & change management service ; developing a thorough understanding our customers’ business and their requirements.
• Create and manage project plans for each customer; ensuring key deliverables and milestones are reached.
• Identify key stakeholders and their needs, “mapping” the customers’ organization .
• Provide high quality system training for key user groups & guidance on best practice.

• 12+ months experience in a Customer facing role (Account management, Customer Success etc..)

• Excellent written, verbal, presentation and interpersonal communication skills : French & English : must be mastered for this position

• Excellent organisational and time management skills 

• Ability to operate in a fast-paced professional environment and manage multiple projects at one time 

• The ability to quickly learn new applications and technologies 

• Strong analytical & problem solving skills

• A knowledge of the retail sector would be a distinct advantage 

We are not just looking for professional skills, we're also looking for talents who want to express their potential and open up new possibilities with us ! Above all, it's your curiosity, team spirit and sense of customer service that will make the difference.