In March 2023 Via announced the acquisition of Citymapper, a popular journey planning app. This move combines Via’s expertise in helping cities manage public transit with Citymapper’s easy to use app, which helps millions of users navigate urban transport. By integrating Citymapper, Via aims to provide a unified solution that improves transit planning for cities and enhances the experience for riders worldwide.
Via
Aplicaciones móviles, Movilidad, SaaS/Servicios en la nube
New York, Amsterdam, Berlin, London, Paris
Overview
The largest teams at Via are based in Israel (∼450 employees), the U.S. (∼400) and Europe (∼250).
In Europe, they have offices in Paris, London, Amsterdam, Berlin and Sofia, in addition to team members based in Milan and Brussels.
Europe is divided into three geographic regions:
- Western and Southern Europe (France, Benelux, Italy and Spain)
- DACH (Germany, Austria, Switzerland)
- Northern Europe (UK and Nordics)
The Demand Generation and Partnerships teams are in charge of business development with new partners.
The members of the Expansion team then become the project managers for mobility deployments and act as a bridge between partners and our technical teams.
The Partner Success team takes care of maintaining relationships with our partners and advising them about their long-term growth strategy.
The Operations team answers product questions (Product Support & Operations), optimizes existing deployments (Strategic Operations) and provides strategic direction and field support (Strategy & Operations) to operate the mobility services.
“Via and Citymapper passionately share a mission to improve people’s journeys every day around the world.”
Olivia, General Manager at Citymapper
Key numbers
650
live services
Partnerships team
The Partnerships team identifies new prospects and transforms them into active partners who can benefit from Via-powered mobility deployments. Key stakeholders are the buyers and operators of transportation, for instance local authorities, private operators, private corporations. They are responsible for the full business development cycle, from opportunity identification to contracting. Through this process, they partner with internal teams to drive product and operational improvements.
Their team's talents : business acumen, commercial intuition, relationship building skills and persistence.
“At Via, we’re driving innovation in a rapidly changing industry."”
Antoine, Director of Partnerships
Expansion team
The Expansion team makes new deployments a reality. They oversee new launches, acting as a bridge between clients and Via’s software engineering teams: they speak both commercial and technical languages. They act as project owners, with a sense of detail and a hands-on mentality, who manages scope and timelines. They are trusted advisors and hold the responsibility of making deployments a success.
Their team’s talents : creative problem-solving, project management-skills, a sense of urgency and adaptability.
“I was really interested in joining Via originally for its mission to make transport more accessible and climate friendly across cities.”
Sophia, Expansion Associate Principal
Partner Success team
The Partner Success team acts as partners’ trusted advisors by providing them strategic guidance on operations, growth and product-related topics. They build genuine and durable customer relationships and convert them into opportunities for long-term revenue growth. They act as an internal advocate for partners within Via, championing new beneficial products and capabilities.
Their team’s talents : analytical skills, commercial acumen, relationship building and strong communication skills.
“We help our partners transform transportation in their communities and integrate shared mobility into their vision.”
Michael, Director of Partner Success
Partner Support team
The Partner Support team ensures that our partners understand how to leverage our technology to maximize their success. They connect with a variety of internal teams to maintain a stellar customer experience, drive retention and partner’s growth.
Their team’s talents : tech-savviness, intellectual curiosity, client centricity and the ability to learn fast.
“My job is to ensure that our services perform well for our partners across Europe.”
Gabrielle, Partner Support & Operations Specialist
Engineering Team
The Engineering Team plays a crucial role in transforming transportation through innovative technology. Following the acquisition of Citymapper, the team develops high-quality software solutions that enhance urban mobility. They design and implement end-to-end services and core infrastructure, collaborating across functions to create integrated transit solutions that shape the future of mobility for communities worldwide.
Their team’s talents : technical expertise, innovative thinking, problem solving skills, and attention to detail.
“At Citymapper, I build and maintain the data pipeline that processes incoming data from agencies and external sources, ensuring it's prepared uniformly for the Citymapper app.”
Andrew, Software Engineer
Data Analyst Team
The Data Analyst Team at Citymapper focuses on enhancing urban mobility through data insights. The team manages transit timetable data to ensure millions of users navigate cities effectively. They collaborate with engineers to improve data quality and automate processes, delivering accurate information that helps users reach their destinations seamlessly.
Their team’s talents : analytical skills, data-driven mindset, attention to detail, and effective communication.
“New launches are one of the most exciting aspects of our work -they allow us to understand how public transport operates in different locations and tailor our solutions to meet the unique needs of each area.”
DC, Director of Cities
