Lesaffre’s Digital & Data journey started some years’ ago with a strong push to encourage and cross-fertilize initiatives across the organization. Business impact of some of these first actions (Sales efficiency tools, My Lesaffre App for Bakers, digitalization of key operations etc…) have confirmed the importance of accelerating this journey.Digital & Data are to become a fundamental transformative force for Lesaffre growth. On one hand, as a lever to increase customer centricity and user experience. On the other, to bring operational excellence across the company.To accelerate this journey, a substantial additional effort is being put in place. The recent arrival of a Chief Digital & Data Officer (ExCom member) has marked the beginning of this acceleration. With a more structured and results oriented journey, CD&D officer impulses a strong digitalization dynamic within the group. Digital & data talent will be crucial to this transformative journey both in the impact to business as well as the development of D&D capabilities.In this context, Gnosis by Lesaffre recruits a Digital & Data Project Manager to support the ambitious plan which is being rolled out throughout the entire organization

The Digital & Data Project Manager will significantly participate in the newly launched Digital & Data Transformation journey. His/Her responsibilities will be linked to accelerating the main projects of the Digitalization plan.He/She will work closely with the Digital & Data key stakeholders within the BU, and the Digital & Data Department at the group level and will have the following responsibilities:

DEVELOP AND IMPLEMENT DIGITAL & DATA PROJECTS / DIGITAL PRODUCTS, TOOLS&TECHNOLOGIES

• Participate in developing a Digital & Data Transformation Program that brings value to the business, drives changes, and transforms the organization. This covers different areas such as Customer Experience, Research & Development, Operations and Support functions.
• Lead and coordinate the projects and digital product lifecycle, from design to delivery and upgrades (For Instance: DAM, PIM, CRM, Client Portal, Data, Gen AI, …).
• Support the concretization of the strategy by piloting, supporting and/or challenging businesses in the development and implementation of the projects and digital products:
  • Attends and leads weekly operational committee meetings.
  • Leads, gathers, supports, and challenges business stakeholders in the design and evaluation of concrete projects.
  • Drives concrete pilot/projects and products (tools) and/or participates in key workshops to support, challenge, and speed transformation.
  • Supports the definition of technical roadmap and its execution for the implementation of projects.
  • Identifies significant roadblocks to transformation; communicates, enables, or proposes solutions.
  • Organize and contribute to the end-to-end functional acceptance testand ensure its validation with the business lines.
  • Report anomalies to the teams, ensure corrections, write and obtain validation of the acceptance report by the business lines.
• Accelerate the maturity of Digital & Data at BU Level, elevating our ability to monitor and deliver operational excellence.
• Participate in designing new processes integrating digital products, technologies, and automation to support operational excellence and customer experience.
• Participates in identifying project goals, user requirements, scope, risks, issues, assumptions, constraints, and dependencies in coordination with all stakeholders.
• Prepare reports and presentations to communicate the project follow-up and results clearly and concisely.
• Provide data-based recommendations to support decision-making or areas for improvement.

TRAINING & CHANGE MANAGEMENT

• Foster collaboration and communication among internal cross-functional teams to share insights, results and effective use cases for improving operational excellence & customer experience.
• Collaborate with internal teams to identify data requirements and data structure guidelines to ensure data inputs are accurate, standardized, and maintainable and enable business intelligence analytics and systems interoperability.
• Support the development of user training program to ensure smooth adoption and optimal use of new systems, including end user training, change management, and communication plans, and go-live support.

• Business / Engineering School or University degree (Bac+5).
• 5 to 8 years of experience in similar roles (ideally with experience in Digital transformation role in a multinational company, in a strategic consultancy firm, or Tech consultancy firm).
• 360° Digital & Data strong expertise.

Technical and professional skills:

• Experience in implementation or product ownership of complex Digital & Data products such as CRM, ERP or PIM.
• Knowledge of Salesforce CRM & Hubspot Marketing Hub is a plus.
• Experience in project managing complex transformations, including content, technical and change management aspects within large and decentralized organizations
• Results-oriented profile.
• Rigorous, strong analytical skills (quantitative and qualitative), synthesis and ability to grasp the big picture.
• Fully fluent in English and French, Italian or other languages are a plus.
• Experience in B2B and/or industry sector is a plus.

Soft skills and competencies:

• Ability to convince, influence and challenge in a positive way.
• Excellent interpersonal skills.
• Ability to work within a team in a project mode, notably in a multicultural environment.
• Ability to work with autonomy and manage multiple tasks simultaneously.
• Ability to work in a collaborative and transversal manner.
• Good team player at ease in a multi-cultural and expertise team.
• Strong communication skills.