We are looking for a Customer Success Manager who will act as the primary point of contact for a portfolio of new and ongoing Najar clients.

Your main responsibility lies in helping our partners be successful using our platform. Everyday is different…one day, you may be training users on our platform, the next day, you may be working with clients on procurement strategy. You are the voice of our customers internally.

As Customer Success Manager, your role is to increase adoption, and ensure retention, renewal, and satisfaction of our clients. You will participate in the improvement of the best-in-class Customer Success machine, creating an amazing journey for our customers from the onboarding to the entire lifecycle of our clients.

Your role

• Establish a trusted relationship with each assigned client and act as an advisor to clients to ensure they’re using the product effectively and make their project a success

• Serve as point of contact for renewal conversations, managing contractual and billing inquiries from clients

• Coordinate and lead the various internal teams involved in projects: Product, Procurement, Sales, Marketing, etc

• Drive and define the establishment of measurable goals and other success indicators to support the client in achieving their goals

• Identify and develop new and expanded use opportunities within existing customer portfolio

What we’re looking for

• You have at least 3 years experience working within client-facing roles

• You have a first experience in a SaaS B2B industry and a deep understanding of the SaaS ecosystem

• You speak both French & English fluently (spoken and written)

• Empathy for our clients and an ability to quickly build rapport with those around you

• A highly organized approach to your work, with meticulous attention to detail

• Nice-to-have: You have a first experience in an early-stage company

Values:

• Link Passion with performance

• Champion unconventional unity

• Win or Learn

Perks & Benefits

• RTT

• BSPCE

• Remote (role based-insert detail)

• Wemind mutuelle (70% covered by company)

• Swile Card

• Bonus: one off-site per year and three on-sites per year

• Step 1: Video interview with our Talent Acquisition Manager to get to know each other - 45-minute

• Step 2: Manager Meeting with the CSM Director - 45 minutes

• Step 3: Case Study with the Sales Director & the CSM Director - 1 hour

• Step 4: Culture fit with a Product Manager and an IT Buyer - 30min

• Step 5: Meet our Founder - 30min