Become the Agicap expert and referent on a strategic topic : bank connectivity. Being able to provide the best connectivity method to our customers and qualitative support to all Agicap collaborators and clients as well as investigating with banks directly to improve our knowledge.

• Understand, qualify, prioritize and manage CS and AE support demands; following up and make sure all issues find a solution with the right level of support. Call the clients and banks to investigate and solve issues, reduce friction, avoid churns when needed.

• Structure and organize training sessions to the relevant teams at Agicap according to their constraints and needs to make them more autonomous.

• Measure your results and identify possible improvements on both processes and product; ensure a frequent reporting to stake holders and be a consultant for the product team within your scope for new developments.

• Be the clients’ and CSs’ voice to the product team regarding bank synchronization, you will be a key actor in the improvement and adaptability of our solution! In the meantime, be the product team’s voice to the CS to train them and inform them on new features, best practices, roadmaps…

• Develop, enrich, and communicate on the documentation to make the team more autonomous including the update of all our backoffice tools, strategic part to our countries’ developments and monitoring.

• Be the referent for our bank aggregator partners to discuss, solve issues and make them prioritize our subjects.

• You are a student in a top business or engineering school

• You are customer, problem and impact oriented

• You are fluent in, at least, English and one of the following languages : French or Italian

• You are passionated by tech topics

• You demonstrate methodological rigor

• You have a strong team spirit

• You are an excellent communicator and are able to share your vision

• You are ambitious and the startup mindset attracts you

  Why is it interesting?

• Based in Lyon HQ office or Barcelona office

• Daily missions very diverse, dynamic and constant processes rethinking to make them more efficient

• Diverse interlocutors : internally (CS, AE, products) and externally (clients, banks, aggregators)

• Strategic and innovative topic (open banking, fintech, banking APIs, international banking protocols exposure…)

• Direct and measurable impact on the business

• Very valuable expertise, key job in the company

Recruitment Process:

• Phone interview with Anaïs, Talent Acquisition Specialist.

• 1st Round with Romain, Lead Product Knowledge & Support.

• 2nd Round practical case with Juliette, Lead Product Support & Knowledge Manager.