⭐ Your mission :

In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enhance customer satisfaction and relationships.

You will be responsible for:

• Monitoring customer requests through online chat

• Qualifying and prioritizing requests to ensure they are handled as efficiently and quickly as possible (30 to 50 requests per day)

• Supporting and training various users

• Ensuring smooth information flow with the rest of the CS team

• Managing daily relationships with users to turn our clients into true ambassadors and reduce churn

• Contributing to the improvement of our processes and organization

• Enriching our content to assist users (FAQ)

• Participating in product improvement in collaboration with the Tech and Product teams

• Supporting organic growth among our clients by qualifying upsell opportunities through online chat requests

• Eventually, contributing to the training of new Customer Care Managers by becoming their coach

What makes our job beautiful is the diversity of challenges encountered and our interlocutors. From prospects to experienced platform users, we respond to and support each client regardless of their needs (technical issues, guidance on using Agicap, advice, etc.).

Moreover, the position may eventually lead to numerous opportunities for advancement within Agicap, making it an excellent entry point into the rapidly growing FinTech industry.

👪 What we are looking for :

• You have at least a Bachelor’s degree (BAC+3) ideally in management, finance, audit, or accounting.

• You enjoy helping clients and ideally have some experience in B2B customer relations.

• You thrive on solving problems in challenging situations and finding solutions when needed.

• You can manage multiple tasks and changing priorities within tight deadlines.

• You have an excellent level of French and are able to lead full business conversations

• You are curious and quick to learn.

• You have excellent oral and written communication skills and are eager to communicate with clients.

• You enjoy debating, persuading, and selling.

• You have a team spirit and a desire to share your knowledge.

• You are ambitious and drawn to the startup mentality.