Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Role Description:

We are seeking a Tech Savvy, Support Operations Specialist to join our Aircall Support Operations team. 

You will provide your Technical, Development and Support expertise to our Global Support team and work within our Support Operations team to help deliver amazing customer experiences. 

Our Operations team supports our Global Support team in providing the infrastructure, tooling, processes, analytics and education to our global support team and partnered departments. We blend a diverse skill set to drive great customer and employee experiences.

The ideal candidate will have experience working in a SaaS environment providing deep technical support for clients in addition to experience working in an Agile, Program Management or TechOps role. You may have also had some experience in DevOps, IT Administration, or Administrative support of critical Business tools.

This position is France, Spain, Portugal or UK remote based.

Example Duties

Skills Required:

Skills Desirable

Team

You will complete the following as part of your hiring process:

In the event, you or our team have any questions or concerns, we may adjust the hiring process above to be more suitable for yourself or needs of the team. If you feel you would benefit from additional support or help in this process, please let us know.

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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